Job Description

About Us

At

Confirmed Attics & Insulation

, we're one of Ontario's fastest-growing insulation companies, known for our quality workmanship, friendly service, and rapid growth -- doubling our revenue year after year. We take pride in offering homeowners reliable energy-efficient solutions, and we're building a team that shares our ambition to grow, improve, and deliver great results.

As we continue to expand, we're looking for a professional and motivated

Office Caller / Scheduler

to become a key part of our operation. This position is perfect for someone who's confident on the phone, highly organized, and eager to grow into a long-term role within a company that rewards initiative and reliability.

Position Overview

The

Office Caller / Scheduler

is the first point of contact for homeowners and contractors reaching out to us. You'll handle inbound calls, confirm appointments, and manage technician schedules to ensure our day runs smoothly.

This is not a call center position -- it's an opportunity to be part of a

tight-knit team in a growing company

, where your communication skills directly contribute to our success.

Key Responsibilities

Answer incoming calls and respond to customer inquiries politely and professionally. Schedule and confirm site visits, inspections, and installations. Keep the schedule up to date and coordinate with our field team. Enter customer details accurately into our CRM system (Zoho). Follow up with clients as needed to confirm appointments and ensure satisfaction. Maintain a professional tone and represent the company with confidence.

What We're Looking For

Excellent communication and listening skills. Strong organization and attention to detail. Comfortable using computers and learning new software (Zoho CRM or similar). Positive, team-oriented attitude. Dependable, punctual, and professional at all times. Previous experience in customer service, scheduling, or administration is an asset -- but not required if you're quick to learn and eager to grow.

Why Join Us

Fast Growth:

We've doubled our revenue every year -- and we're not slowing down.

Career Potential:

As we grow, so do the opportunities. You'll be part of a company that promotes from within.

Training Provided:

Paid training week to learn our systems, processes, and customer approach.

Positive Environment:

Small, supportive team where good work gets noticed.

Performance-Based Increases:

A clear growth path after your training and probation period.

Position Details

Type:

Full-Time, In-Office

Location:

Markham, ON

Hours:

Friday to Monday, 9 AM - 5 PM (with some flexibility)

Compensation:

Competitive hourly pay + growth potential + performance reviews after probation

Training:

1-week paid training followed by a 4-6 week probation period

How to Apply

If you're professional, organized, and looking to grow with a company that's building something exciting, we'd love to meet you.

Please send your

resume and a short note

about why this role caught your attention to

Info@confirmedc.com

Job Type: Full-time

Pay: $18.00-$25.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress Company events On-site parking
Work Location: In person