Job Description

About Us

HD BioPAK is a growing packaging solutions company based in Richmond, British Columbia. We specialize in providing high-quality, reliable, and sustainable packaging products to customers across North America. Our product range includes food packaging, custom packaging solutions, eco-friendly materials, and various commercial packaging products designed to meet the needs of businesses in food service, retail, and manufacturing industries.

Our team is dedicated to delivering excellent customer service, efficient order fulfillment, and consistent product quality. We focus on building long-term partnerships with our clients by understanding their needs, offering professional guidance, and providing dependable supply chain support.

As our business continues to expand, we are committed to fostering a positive, collaborative work environment where employees can grow, contribute, and develop meaningful careers.

Position Overview

We are seeking a detail-oriented and customer-focused

Office Assistant

to support our daily office operations. The ideal candidate is professional, organized, and enjoys working with people. This role involves handling phone inquiries, greeting visitors, preparing order documents, and following up on order status to ensure smooth workflow between customers and internal teams.

Key Responsibilities

Greet and assist walk-in customers, online order pick-up customers, and sample inquiries Answer phone calls and record customer requests or orders Enter orders in Shopify / D365, print invoices, and verify payments Coordinate with the warehouse for order preparation and communicate with sales team members Handle returns, exchanges, and customer complaints Maintain the front desk area, organize samples, and manage mail or document intake Perform other tasks assigned by management

Required Knowledge and Skills

Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Experience with data entry; experience using an ERP system is an asset. Strong communication skills and professional telephone manner. Good organizational skills with the ability to handle multiple tasks and follow up on details. Customer service mindset, with the ability to understand and clarify customer needs.

Language:

Good command of

English

(verbal and written) is required.

Mandarin and/or Cantonese proficiency will be considered a strong asset.

Job Type: Full-time

Pay: $45,000.00-$55,000.00 per year

Benefits:

Company events Dental care Extended health care Life insurance Paid time off
Experience:

receptionist: 1 year (required) Customer service: 1 year (required)
Language:

Mandarin or Cantonese (required)
Work Location: In person