Job Description

Responsibilities:

Front Desk Duties:

• Provide first-contact telephone service and reception support in the constituency office, including receiving guests and meeting participants
• Assist in ensuring that the office is accessible to constituents though regular and consistent hours of operation, answering phone calls, e-mails and other correspondence.
• Deal with daily queries from members of the public by phone or email, taking appropriate initial action to resolve, document or escalate their concerns or enquiries.
• Monitor, prioritize and process all emails in a timely manner; process incoming mail
• Assist with office administration duties including file management and liaising with the Member of Parliament.
• Assist with advocacy work on behalf of constituents in need of support from various government programs (Immigration, Student Loans, CRA, EI, OAS, CPP) on a case by case basis (casework) including detailed tracking of case files through contact database software.
• Schedule all Member appointments, meetings and events both in the riding and Ottawa
• Log all constituent contact and information using CRM software
• Assist with other administrative tasks
• Other duties as assigned

Outreach:

• Support positive relationships with various community associations, organizations, constituents, other riding staff and MPs
• Schedule outreach activities when required
• Periodically attend community meetings and events with or on behalf of the MP, including evenings and weekends

Qualifications:

• Academic degree or diploma from an business administration program or relevant field/ equivalent work experience.
• Above average written and verbal communications skills
• Ability to work independently and manage your own caseload & have empathy with others in difficult situations
• Ability to work effectively under pressure, prioritizing and managing multiple projects
• Exceptionally organized with attention to detail
• Process oriented and customer service approach to all aspects of the work
• Effective decision maker
• Above average computer skills in Windows, MS-Office, Microsoft Outlook
• Willingness to work some flexible hours, including occasional evenings and weekends
• A demonstrated commitment to community volunteerism
• Familiarity with programs run by the federal government

Hours of work are Tuesday to Friday from 9:30 a.m. to 2:30 p.m. From time-to-time additional hours may be required.

How to Apply

Please email your resume to: anna.oakes.466@parl.gc.ca

This Employment Ontario service is funded in part by the Government of Canada.

Ce service d\'Emploi Ontario est financ\xc3\xa9 en partie par le Gouvernement du Canada.

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