Job Description

Job Title

Office Assistant -- Primary Care Clinic

About Us

is more than a medical clinic -- we are a

health, wellness, and beauty oasis

serving the Tri-Cities. Our mission is to help people

unlock their best life today

by providing integrated, one-stop care in a calm, welcoming environment.

Our multidisciplinary team delivers

personalized, lasting solutions

that go beyond quick fixes. Every patient experience reflects our commitment to

top-tier medical expertise, exceptional service, and whole-person well-being

.

Our Company Values

At Bonne Vie Medical, our culture is built on six core values that guide how we care for patients and work with one another:

Integrity & Patient-Centered Care

- Act with honesty, transparency, and compassion, always prioritizing patient safety and well-being.

Respect & Boundaries

- Maintain a professional, safe environment where every team member is valued and protected from harassment or abuse.

Excellence & Innovation

- Pursue continuous improvement and stay at the forefront of medical and technological advances to deliver outstanding care.

Peer-to-Peer Accountability

- Support each other through direct, constructive feedback, openness to learning, and mutual responsibility for results.

Positive Work Culture

- Foster a solution-oriented mindset that encourages collaboration, optimism, and problem solving.

Ownership & Commitment

- Take responsibility, show up on time, follow through on promises, and work as a team to achieve the best outcomes for our patients and colleagues.

Job Summary

The Office Assistant owns the

front-line operations

of our primary care clinic. You will manage the complete patient flow -- from first contact to EMR documentation -- while supporting providers with clinical intake and laboratory handling.

Responsibilities

Patient Flow & Scheduling

Greet and check in/out patients in a timely, welcoming manner. Schedule and reschedule appointments; manage late arrivals with attention to detail. Process payments accurately and address patient inquiries about services promptly.

Clinical Intake & Support

Measure and record vital signs (height, weight, blood pressure, heart rate) for new patients or as requested by providers. Collect and label specimens accurately. Turn over exam rooms and restock supplies efficiently between patients and as needed. Submit supply orders proactively to ensure inventory is well maintained.

Lab & Documentation

Label, store, and coordinate lab samples carefully and arrange courier pickups as required. Map and organize clinic forms in the EMR to ensure they are correctly categorized and easily accessible.

Clinic Communication

Serve as primary email contact: triage, respond, or escalate all primary-care emails in a timely and professional manner.

Qualifications

Required Skills & Experience

Minimum 1 year of experience in an office, primary care clinic, or equivalent client-facing role. Proficiency with electronic medical records (EMR) and appointment-scheduling software. Demonstrated track record of

high-accuracy administrative work

(e.g., near-zero data entry errors). Must be able to stay late as needed and assist with clinic closing procedures, typically until 6:30?PM. Tech savvy with the ability to learn and navigate EMR systems, scheduling software, and office technology quickly and effectively. Bonus: Basic clinical skills including vital signs measurement and specimen handling.

Behavioral Traits

Operational discipline

: thrives on precise processes and measurable standards.

Patient-first mindset

: communicates clearly and compassionately under pressure.

Team orientation

: anticipates provider needs and supports colleagues without prompting.

Continuous improvement

: identifies and implements efficiency gains.

Confidence and maturity

: demonstrates reliability, self-motivation, and a proactive, go?getter attitude while maintaining professional composure.

Availability

Full-time

: Monday to Friday 10:30AM to 6:30PM.

How to Apply

Reply to this posting with your resume and complete the mandatory pre-screening questionnaire.

Applications without a completed pre-screening questionnaire will not be considered.

Job Types: Full-time, Permanent

Pay: $17.85-$24.94 per hour

Expected hours: 35 - 40 per week

Benefits:

On-site parking Store discount
Application question(s):

How many years of experience do you have working in an office environment? If yes, please describe your experience. Do you have experience with the responsibilities listed in the job posting (e.g., patient intake, scheduling, EMR, lab coordination)? If yes, which ones? Do you have experience with electronic medical records (EMR) systems? If yes, which ones? Which three of our core values resonate most with you, and why? Are you available full-time, Monday to Friday from 10:30 AM - 6:30 PM? Are you able to work until 6:30 PM and assist with closing procedures Monday through Friday? What is your expected hourly wage for this role? How soon can you start? Are you eligible to work in Canada? What is your residency status (Citizen, PR, Work Visa)? Please rate your comfort level (1-5) with using digital tools essential to this role, including Gmail and Google Drive. Writing Test: In 1-2 short paragraphs, respond to this prompt:
A patient calls requesting an urgent prescription refill. They run out tomorrow and are leaving on a trip in two days, but the provider is fully booked. What do you do?

Video Test (Loom, 1-2 minutes): Answer the question:
Why should we hire you for this role?
Please show your face, speak clearly, and avoid reading from a script.
https://www.loom.com/

Work Location: In person