Job Description

Job Summary

We are seeking a dedicated and detail-oriented office assistant to join our team. The ideal candidate will possess strong organizational skills and a commitment to providing exceptional customer service. This role involves various administrative tasks that support the efficient operation of our office, ensuring that all office functions run smoothly.

Make daily outbound calls to potential and existing clients to follow up on inquiries and build strong relationships. Maintain accurate and up-to-date client interaction records using Excel or other tracking tools. Document follow-up notes, next steps, and client feedback for internal reference. Provide timely responses to client questions and escalate issues to management when necessary. Prepare and update reports in Microsoft Office (Excel, Word, PowerPoint) for team review. Collaborate with colleagues to ensure smooth information flow and consistent follow-up strategies. Perform general administrative tasks as required to support daily operations.
Qualifications

Previous experience in a customer service, telemarketing, or client relationship role is preferred. Proficiency in

Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

is required. Strong communication and phone skills with a professional and courteous manner. Excellent organisational skills with strong attention to detail in record-keeping. Self-motivated and able to work independently while collaborating effectively with a team. Familiarity with CRM software or tracking tools is an asset. Positive attitude, adaptability, and eagerness to contribute to a fast-paced environment.
Job Types: Part-time, Permanent

Pay: $17.00-$19.00 per hour

Expected hours: 20 per week

Benefits:

Commuter benefits Company events Employee assistance program Flexible schedule On-site parking
Work Location: In person