Job Description

Company Overview

Norlite Inc. is a leading company in the lighting industry dedicated to enhancing customer relationships through exceptional service and support. Norlite Inc. prides itself on creating positive experiences for their clients by efficiently meeting all their needs.

Key Responsibilities

Provide quality customer service and assist customer inquiries both through email and over the phone Answer inbound calls and ensure all calls are answered in a professional manner and make follow-up calls to customers as necessary Complete necessary paperwork such as order entry, invoicing, Inventory and credit checks in an accurate and timely manner Proficient in MS Office - Word, Excel, Outlook Promote sales to new client through telephone cold calling and mass emailing. Investigate and resolve customer issues; and returns in a timely fashion that exceeds the customers' expectations and benefits Developing and maintaining a thorough knowledge of the organization's product and services. Manage Social Media Other reasonable duties as assigned by the management team

Skills and Abilities

Strong communication skills (verbal and written)

Positive attitude and a flexible mindset

Attention to detail and excellent organization skills

High level of professionalism

Ability to multi-task

Accountability and dependability

Excellent ability to work independently and as a team

Time management skills and prioritization skills with a deadline-oriented mindset

Ability to make sound decisions

Ability to thrive in a fast-paced environment and take initiatives as necessary (challenge-seeking attitude)

Ability and willingness to improve, learn and adapt in accordance with new procedures, change and technology

Job Types: Full-time, Part-time

Pay: $21.00-$25.00 per hour

Expected hours: 20 - 35 per week

Benefits:

Dental care Extended health care Life insurance On-site parking Vision care
Schedule:

8 hour shift Day shift Monday to Friday
Work Location: In person