Job Description

Career Opportunity > Office and Customer Service Administrator in Alberta

You able to handle multiple projects at once? From office duties to customer-focused services? You are seeking a role where you can have a strong impact? Then this career opportunity is for you!

Be the heart of our office and the voice for our customers!

As our Office & Customer Service Administrator, you'll be the go-to person who keeps everything running seamlessly. You will have to schedule deliveries, manage billing, support customers and coordinate the office. You'll work closely with the General Manager to keep operations organized, efficient, and customer-focused, making a real impact every single day.

If you love being the person everyone counts on, this role is for you.

GARAGA, THE BENEFITS OF A LARGE COMPANY. THE SUPPORT OF A TIGHT-KNIT TEAM. THE BEST OF BOTH WORLDS!

Small Is Beautiful!

Allowing all the flexibility and room to manoeuvre that you are looking for. The co-presidents are young, think big, and have the means to achieve their ambitions. They are at the forefront of the market in terms of products and technology; they want to become leaders in terms of employer brand and employee experience.

Be Part of Something Big

Strength in numbers and experience! The Big Garaga Team, it's more than 1500 people in 4 plants (Barrie (ON), St-Georges (QC), Bemidji and Ponca City in the US). A Canadian family business that has been thinking big for over 40 years.

Entrepreneurship at its best! A corporate culture of generosity, respect, and recognition.

Employee benefits

Competitive base salary (based on experience) Company-provided cell phone. Comprehensive dental care coverage. Extended health care benefits. On-site parking facilities.

You can see yourself with us?

As an Office and Customer Service Administrator, you will:

Assist with delivery scheduling and daily administrative coordination Maintain accurate records, sales orders, and workflow tracking in the CRM system Process orders, quotes, vendor claims, and stock purchases; ensure all workorders are completed and invoiced Handle incoming calls, customer inquiries, complaints, escalations, and credit-related issues Send and apply invoices, manage past-due accounts, and coordinate with the credit department on holds and liens Oversee billing, invoicing, payroll; prepare daily deposits and submit receipts Assist with onboarding, document management, HR compliance, and unemployment claims Maintain office supplies, vendor relations, and general administration Generate reports and support leadership with operational insights

Provide after-hours and weekend phone coverage as required

Provide personalized support to clients to enhance their overall customer service experience Daily assistance to external sales teams in their interactions with commercial partners Prepare and review quotes involving detailed technical specifications and custom configurations Collaborate with technical teams to ensure feasibility and compliance with client requirements Process credit and discount requests in accordance with established commercial policies Analyze cases, validate amounts, and coordinate required approvals Ensure accurate application to customer accounts and maintain partner satisfaction

Are You the Team Player We Are Looking for?

Post-secondary diploma or equivalent experience Experience in an administrative or office management role Strong organizational and multitasking skills Excellent communication and customer service abilities Proficiency with Microsoft Office and CRM software Ability to work under pressure and meet deadlines Ability to handle confidential information Flexible and adaptable mindset
https://www.garaga.com/ca/careers/customer-service-alberta

Diversity. Inclusivity. Collaboration. Garaga is an Equal Opportunity Employer.

Job Types: Full-time, Permanent

Benefits:

Company events Company pension Dental care Disability insurance Employee assistance program Extended health care Flexible schedule Life insurance On-site parking Paid time off Profit sharing RRSP match Wellness program Work from home
Work Location: In person