If you're an early-rising, ultra-organized people-person who loves helping athletes and families feel taken care of, you'll thrive here. Great North Physiotherapy is a busy, community-driven clinic in Niagara-on-the-Lake (Virgil) offering sports physio, pelvic health, massage therapy, concussion/vestibular care, and custom bracing.
YOUR ROLE
- Be the warm first impression, greeting clients in person and on the phone.
- Manage schedules and waitlists in Jane App; keep days running on time.
- Triage calls, emails, and online requests; problem-solve on the fly.
- Maintain accurate, confidential client records.
- Check in clients; process payments, direct billing, MVA/WSIB claims.
- Keep the front desk and clinic tidy, calm, and professional.
- Partner closely with our practitioners.
WHAT YOU BRING TO THE TABLE
- College Office Administration certificate/diploma (medical an asset).
- Tech-confident: Microsoft Office, Adobe, Gmail; Jane App (or quick to learn).
- Clear, friendly communication and meticulous attention to detail.
- Grace under pressure; you prioritize well and follow through.
- Self-starter who takes direction, collaborates, and cares about doing it right.
- Discretion and respect for confidentiality, always.
- A pure passion for helping others.
NICE-TO-HAVES
- Medical/clinic front-desk experience.
- Familiarity with insurance, MVA/WSIB billing.
- Interest in local sport/community events and pitching in when needed.
PERKS OF THE GIG
- Paid lunch breaks.
- PD stipend.
- Health spending account.
- Special events and lunch celebrations.
- Team outings.
- Branded Under Armour team gear.
- Lots of other awesome stuff!
HERE'S WHAT WE'RE THINKING...
Start Date:
Dec 1, 2025 (4 weeks of training will be provided by our current Administrator before her departure to physio school!)
Hours:
35-40/week
Starting Hourly Rate:
$18.50/hr
Schedule:
Mon-Thu 7:30am - 3:30pm
Fri 7:30am - 2:30 pm
Occasional extra hours to support vacation/sick coverage.*
HOW TO APPLY
Email your CV to caitlin@greatnorthphysio.ca with the subject: "GNP - Office Administrator Posting."
The posting will remain open until we find the right fit. Only selected candidates will be contacted.
Learn more: www.greatnorthphysio.ca
Job Types: Full-time, Permanent
Pay: From $18.50 per hour
Expected hours: 35 - 40 per week
Benefits:
Casual dress
Company events
Extended health care
On-site parking
Paid time off
Tuition reimbursement
Application question(s):
Will you have dependable transportation to get to and from the clinic each day?
Can you work the scheduled hours outlined in the job posting?
Work Location: In person
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