Job Description

Job Overview

We are seeking a dedicated and organized Customer Service/ Dispatcher/Data Entry Person to join our team. The ideal candidate will play a crucial role in assisting with day dispatch as well coordinating Night Linehaul Drivers and ensuring timely responses to customer needs. This position requires excellent communication skills, strong clerical abilities, and teamwork. This position serves as the central point of contact for afternoon communication with drivers and carriers via phone, email and ELD messaging, facilitating smooth operations within the organization.

Shift Hours:

1:00pm-7:00pmSome nights you may be done at 7:30pm due to late arrival of day drivers

Responsibilities

With a positive attitude manage incoming email/phone requests and prioritize them based on urgency and customer needs. Coordinate schedules for drivers, ensuring efficient routing and paperwork being completed in a timely manner. Maintain accurate records of shipping paperwork, drivers manifests, and customer interactions. Communicate effectively with customers to provide updates on service status and address any inquiries. Collaborate with team members to resolve issues and improve service processes. Coordinate shipping and receiving activities, including tracking shipments and communicating with carriers. Perform clerical duties including data entry, filing, and maintaining office supplies. Uphold professional phone etiquette while handling customer calls and inquiries.

Skills

Strong communication skills to effectively interact with customers and team members. Proficient in clerical tasks with attention to detail in documentation and record-keeping. Familiarity with administrative support functions. Excellent phone etiquette for professional customer interactions. Basic skills to assist in resource allocation for dispatch operations.
Join our dynamic team as a Customer Service/ Dispatcher and contribute to delivering exceptional service while enhancing operational efficiency.

Job Type: Part-time

Pay: From $18.50 per hour

Benefits:

Casual dress Dental care Life insurance
Work Location: In person