Job Description

Your job title: Agent Services and Technology Coordinator (Marketing, Social Media and Technology Support / Administrator)

Where you will work:

Keller Williams Platinum Realty - 17 Duffy Place, St. John's, NL

Who will you report to:

Ron Birmingham

Who are we?

Frequently recognized as one of the most innovative and agent-friendly brokerage in the industry, Keller Williams is a gathering place for some of the industry's top real estate agents. The Keller Williams Newfoundland franchise has experienced rapid growth in its first 8 years, quickly become the largest real estate brokerage in the province by agent count and the most productive real estate brokerage office in Newfoundland and Labrador based on MLS closed sales in 2024 and 2025.

Our office features a high-tech training room, professional office space, and friendly atmosphere that is recognizable the moment you enter. With industry-leading real estate training, generous compensation model, and an experienced leadership and support staff, Keller Williams Platinum Realty is a hot spot for agents looking to rapidly build and grow their real estate careers.

Who are we looking for?

The Agent Services and Technology Coordinator is an important role and will be a partner in the success and growth of our company, as well as the businesses of our almost 100 real estate agents. They will help new agents transition into Keller Williams smoothly, work with existing agents to utilize KW Technology tools and systems to be more productive, and will drive tech training and general IT / tech support in the office.

They will support our leadership team in recruiting top agents through sharing the value proposition of KW Technology, and help in retaining top agents through training and engaging them in our various technology tools and systems. They will be responsible for social media marketing of our brokerage, internal communication systems, and general first level technical support to the agents and staff in the office.

We are looking for someone who is extremely tech savvy, can communicate effectively either one on one or in groups, is a problem solver, has training and marketing in their background, is detail oriented, passionate, and a people-oriented individual who operates with urgency and accuracy.

This person has strong communication skills and naturally connects with others and loves to support people. They understand technology and will have a strong handle on social media digital marketing. They learn new programs and applications quickly and can help teach others how to use them. They desire to understand the unique value proposition of Keller Williams' technology and can effectively communicate the opportunity to others.

They are learning-based leaders who embrace succeeding through others and are comfortable speaking to or training groups.

What will you do?

This is the 20% of the job

? Help manage onboarding of new agents and their first 90 days with Keller Williams

? Train agents and staff on KW Technology including CRM

? Provide technical support for agents and staff as needed

? Manage general office marketing and communications

You will also...

? Understand technology gaps - identify opportunities to build education and training calendar to support agents and staff on these gaps

? Evaluate support requests - build education and training to support FAQs

? Train agents leveraging multiple delivery methods - evaluate training engagement based on tech adoption metric

? Know, understand, study, and effectively communicate all real estate technology - become an expert in Keller Cloud Technology and KW Command platforms

? Manage and publish monthly training calendar and drive attendance to these events

? Assist in organizing occasional office events like Christmas party, Awards gala, etc

? Attend weekly calls (as needed) with KWRI to learn new tech initiatives, build new information into office tech training calendar, and communicate gaps/challenges with technology

? Communicate tech updates during office meetings

? Attend all Regional (KW Canada) tech training meetings and calls

? Work with office Leadership team on recruiting and retention systems

Communication/Engagement

? Facilitate training in the office weekly

? Weekly update to Leadership on known bugs, issues, developments, and agent feedback

? Monthly update to associates re: tech updates via Team Meeting & social media

? Social media posts 2-3 times per week

? Weekly Regional tech and leadership calls

? Monthly Regional tech training masterminds

? Weekly meetings with agents in their first 90 days at KW

Knowledge/Skills

? Proven resume and track record of technology-based education and/or experience

? Expertise or strong proficiency with Social Media platforms including Facebook, Instagram, LinkedIn, Tik Tok, Hootsuite, etc

? Efficiency or strong proficiency in Google Workspace, Microsoft 365 and Canva

? Performance based and goal driven

? Extraordinary people skills

? Problem-solving skills

? Business acumen and training experience

? An in-depth understanding of real estate technology

? Real estate knowledge, experience, and skill with emphasis on residential real estate is an asset but not a requirement

? Track record of success

? Mastery of the KW technology, or willingness to master the KW technology

? Marketing and design background including social media and print

? Comfortable training and speaking in front of groups

Compensation

Full time permanent position, typically 9:00 - 5:00 Monday to Friday with 90-day probation period. Pay range between $45,000 - 55,000 annually based on experience and qualifications. Shared health benefits are also available.

Job Types: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

Benefits:

Casual dress Dental care Extended health care On-site parking Paid time off Profit sharing Vision care
Education:

Secondary School (preferred)
Experience:

Technology Occupations: 1 year (required) teaching / training: 1 year (preferred)
Work Location: In person