Job Description

AT DELTA, WE ARE PASSIONATE ABOUT ELEVATORS

AND ABOUT CUSTOMER SERVICE!

We are a Canadian company that designs, manufactures, installs and services elevator systems throughout southwest Ontario. With local roots going back over 55 years, our growing organization is looking for like-minded individuals to enhance our ability to provide Integrity, Service & Quality to our valued customers.

We are hiring staff members who share a commitment to a strong corporate culture based on the values of: HONESTY, ACCOUNTABILITY, RESPECT FOR OTHERS, TRUSTWORTHINESS, CONTINUOUS IMPROVEMENT, & OPTIMISM.

Position Description

This position reports to the Branch Manager at the Delta branch office in Markham. The focus is to be the first point of contact for Markham customers and to support Field Operations & Sales.

Responsibilities

Represent Delta's core values of Integrity, Service and Quality in relationships with both internal staff members and external customers and suppliers. Follow Delta Elevator policies and procedures, Employee Manual, and Health & Safety Manual guidelines. Provide administrative support to Branch Manager, Field Services and Sales Staff. Enter proposal and job information into the corporate information system (DECO). Prepare tender packages, submit approvals, and follow-up for returned approvals. Assist in training new staff on processes and procedures. Determine appropriate action for inquiries from inspections and fire test email system. Record, order and distribute requests for company uniforms from Staff. Process elevator key and small parts sales for maintenance customers. Perform administrative duties for scheduling mechanic with customers/trades/fire tests. Maintain all electronic and paper filing for Maintenance customers. Act as a liaison between mechanics, TSSA inspectors and customers by telephone/email. Log/distribute TSSA inspection reports for MAR & PTB branch. Process Elevating Device Mechanic license renewals to TSSA. Generate Maintenance Control program binders, documentation handouts for new jobs. Execute purchase orders for field department and administer branch inventory levels. Process confidential incident report paper work to completion. Obtain and monitor fleet repairs, annual inspections, CVOR and licensing stickers. Order/track tools and tool repairs. Order office supplies for field department. Prepare shipping documentation/bill of lading/custom documents. Ensure all paperwork is readily available for field department needs. Charge software diagnostic tool for all mechanics. Other duties as assigned.

Qualifications & Skills

Administrative support experience in a fast paced environment High level of proficiency with Microsoft Office software Superior customer service attitude, communication and organization skills Ability to maintain confidentiality. Ability to work both independently and in a team environment with minimal supervision.
INDLP

Job Type: Permanent

Pay: From $22.00 per hour

Benefits:

Casual dress Company events Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care
Experience:

Office: 1 year (required)
Work Location: In person