Job Description

OFFICE ADMINISTRATIVE ASSISTANT

Location:

Delta, BC

Position Type:

Full-Time, On-Site

BC & Alberta Guide Dogs improves the quality of life for individuals who are blind or visually impaired, children with autism, and veterans and first responders living with PTSD by breeding, raising, and professionally training Guide Dogs, Autism Service Dogs, and OSI-PTSD Service Dogs.

POSITION SUMMARY

The

Office Administrative Assistant

is the friendly, organized presence that keeps the BC & Alberta Guide Dogs office running smoothly. Reporting to the Controller, this position provides front-line administrative and operational support, ensuring a welcoming environment for donors, volunteers, and visitors, while managing day-to-day office needs and logistics.

The ideal candidate is personable, dependable, and proactive -- someone who enjoys supporting others, keeping systems organized, and contributing to a positive team environment.

KEY RESPONSIBILITIES:

Visitor Reception

Answer and direct incoming phone calls and emails with professionalism and warmth. Greet and assist visitors, donors, and volunteers in person and by phone. Provide general information about programs and refer inquiries appropriately.

Office Administration & Logistics

Manage office supply inventory and place orders as needed. Coordinate courier and mail pick-ups/drop-offs. Ensure office and reception areas are tidy, organized, and welcoming. Schedule maintenance for office equipment (printers, postage machine, etc.). Support staff with meeting logistics, including room bookings and refreshments.

Collection Tin Program

Oversee the Collection Tin fundraising program, including: Scheduling weekly drop-offs and pick-ups. Coordinating volunteers or staff for collections. Tracking tin locations and funds received. Preparing regular program reports.

Administrative & Team Support

Provide administrative support to the Senior Management team as needed. Assist with mailings, data entry, and event logistics. Support coordination of volunteers for office or event needs. Prepare School and Government ID cards. Manage Compass Card distribution and records. Collect and record media consent forms from all graduates. Assist with reconciling monthly corporate credit card expenses. Other duties as required.

QUALIFICATIONS & SKILLS:

2+ years of administrative or customer service experience. Excellent interpersonal and communication skills. Strong organizational skills and attention to detail. Comfortable managing multiple priorities in a busy office environment. Proficiency with Microsoft Office (Word, Excel, Outlook) and general office equipment. Capable of lifting up to 15 kg as needed (e.g., supplies, dog food bags, small boxes). Reliable, positive, and professional -- a team player with a can-do attitude.

WHAT WE OFFER

Salary of $45,000 - $55,000, based on experience and qualifications. 4 weeks' vacation plus Christmas Eve, Easter Monday & your birthday off. A comprehensive benefits package includes coverage for health, drugs, vision, and dental care. A mission-driven, supportive workplace where your creativity makes a tangible impact. An office culture that values initiative, collaboration, and a good sense of humour.

HOW TO APPLY

If you are passionate about canine care and want to make a difference in the lives of others, we'd love to hear from you! Please send your resume and cover letter detailing your experience and interest in the role to Jane Chua at jane.chua@bcandalbertaguidedogs.com.

Application deadline is December 5, 2025

. We will only contact those that we would like to interview.

Bring your welcoming presence and administrative strengths to a role that truly makes a difference. We look forward to welcoming the newest member to our team.

Job Type: Full-time

Pay: $45,000.00-$55,000.00 per year

Benefits:

Dental care Extended health care On-site parking Paid time off Vision care
Work Location: In person