Job Description

Assistant Store Manager| North Vancouver

About Red Wing Shoes North Vancouver

Be part of a

locally owned business

with a deep commitment to the community where we live, work, and play. A legend in the footwear industry,

Red Wing Shoes

and its family of brands have delivered

unparalleled quality and craftsmanship since 1905

.

We take pride in offering a

custom fitting experience

-- the same kind of personalized service that built our reputation generations ago. We're looking for hardworking team members who share our

values of respect, integrity, community, and excellence

, and who want to help carry on our tradition of purpose-driven craftsmanship.

In return, we offer a

supportive team culture

,

quality training

,

opportunities for growth

, and

life-friendly retail hours

that make work and life balance achievable.

About the Role

As the

Assistant Store Manager

at

Red Wing Shoes North Vancouver

, you're more than a leader -- you're a hands-on partner in the success of the store and the satisfaction of every customer who walks through the door.

With the support of our

foot analysis technology

, your growing

product expertise

, and our

proven fitting process

, you'll guide both your team and your customers toward the perfect fit -- helping people discover boots they'll love for years to come.

At Red Wing, we don't just sell boots -- we build confidence, comfort, and lasting relationships. This is a place to

grow a meaningful retail career

, with opportunities for

training, leadership development, and advancement

.

Join us and take pride in selling

happy feet and products you can stand behind.

Leadership & Team Development

Partner with the Store Manager to lead, coach, and motivate a high-performing sales team. Provide ongoing training and mentorship to ensure staff have the knowledge and skills to deliver exceptional customer experience and achieve sales goals. Conduct quarterly staff evaluations and mid-year reviews to support growth and development. Promote a positive team culture that encourages creativity, collaboration, and continuous learning.

Sales & Performance Management

Support the Store Manager in evaluating sales performance, labor, and inventory turnover to achieve monthly and quarterly goals. Monitor, coach, and guide the team to meet Red Wing corporate KPIs:

UPT:

1.8

DPT:

$260

Care Products:

100%

Accessory Attach Rate:

14%

Footbed-to-Safety Footwear:

40% Maintain current knowledge of product, market, and sales trends to identify opportunities for growth.

Customer Experience

Ensure every customer receives Red Wing's legendary "Ultimate Fit Experience." Provide personalized service including fitting, product education, and after-sale care. Offer shoe cleaning and conditioning services, minor repairs, and coordinate warranty work with local partners. Build and cultivate long-term customer relationships that foster loyalty and repeat business. Addressing customer feedback and resolve concerns promptly to maintain high satisfaction levels.

Operations & Merchandising

Support daily operations including scheduling, cash handling, and inventory control. Maintain inventory accuracy through effective receiving, stock management, and quarterly counts. Lead seasonal and monthly merchandising updates to reflect company standards. Engage in local marketing efforts, community partnerships, and in-store events to drive traffic and brand awareness. Ensure compliance with all Red Wing standards, policies, and operational initiatives.
*

Qualifications

Minimum

1 year of leadership experience

, including training and mentoring team members. Proven

customer service and retail sales

experience, ideally in footwear or apparel. Strong

communication, organization, and coaching

skills. Confident and skilled in

building relationships and influencing outcomes

. Motivated, energetic, and passionate about helping customers find the right fit -- and the right boots. Takes initiative, completes tasks independently, and shows eagerness to learn and grow. Enjoy working as part of a

collaborative, positive, and inclusive

team environment. Flexible availability, including

weekends and variable schedules

. Comfortable using

Excel, Word, Outlook, and POS systems

.

High school diploma or GED required;

additional retail or business training is an asset. Previous

footwear retail or wholesale

experience preferred.

Physical Demands

Lifting 50 pounds Climbing an 8ft ladder Bending/stooping/kneeling required Routine standing for duration of shift (up to 8 hours) Store maintenance duties including but not limited to vacuuming, mopping floors, cleaning windows and setting up and maintaining displays.
Work remotely

No
Job Types: Full-time, Part-time, Permanent

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

On-site parking Paid time off Store discount
Ability to commute/relocate:

North Vancouver, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have a valid drivers license?
Education:

Secondary School (required)
Experience:

Retail Assistant Store Manager: 2 years (required)
Work Location: In person