Job Description

The main purpose of this position is to lead the team which is responsible to manage and operate the shipment lifecycle for assigned customers or shipments.

The Ocean Freight Manager leads the client facing team who act as the single point of contact for the customers and is overall responsible to execute and coordinate tasks on the shipment to meet agreed service levels.

This position also holds the primary responsibility for customer retention and for identifying cross sell/up sells opportunities to the customers. The Ocean Freight Manager is responsible to optimize profitability of our accounts and works closely within the organization for the implementation of any new customer program developments and project implementations.

Key responsibilities:

• Lead and coach the team on a daily basis
• Regularly monitor team performance and address or escalate shortfalls
• Responsible for ensuring the teams are properly trained to execute the best performance
• Coach the team to create, maintain and update shipments in system, including relevant financial information and milestones
• Ensure customer requests are being handled timely and with constant care
• Drive ownership and proactivity
• Improve customer and team satisfaction while promoting EES and CSLS
• Support projects or perform other tasks as assigned
• Provide for and maintain good team atmosphere
• Internal / External Stakeholder management
• Build Strong Customer Relationships
• Leadership/Talent Management
• Proactively monitor team capacity
• Responsible for hiring processes and talent development
• Accountable to ensure that all products and services are delivered in line with agreed standards and will ensure that the customer and/or their nominated representatives and partners are kept informed of all relevant deviations.
• Ensure compliance with applicable federal, state and local laws and regulations, adherence to company procedures and policies.
• Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal support groups to achieve customer satisfaction goals through proactive and/or reactive resolution handling and Issue resolution ownership. Process improvement focus is essential\xe2\x80\xa6look for waste.
• Understand and be familiar with KPIs and act in line with set targets. Drive continuous improvements opportunities and opportunities to lower costs
• Monitor agreed service levels and identify the root cause when targets are not met, advise management of potential service failures and / or trends.
• Proactive exception Management

Education and Experience:

• Bachelor\xe2\x80\x99s Degree with at least 5 years of functional experience in transportation or logistics required. At least 5 years experience in managing large Operations / Customer service teams
• Solid SCM / Shipping operations background
• Client or Program Management experience

Technical Skills and Competencies

• Understanding of legal / commercial framework and documentation related to contracts of carriage for AIR, FCL, LCL, Intermodal transport, and international trade
• Excellent written and verbal communication skills
• Customer and people oriented
• MS Office tools, data analytics and reporting
• A strong execution minded individual with financial technical skills, analytical ability, good judgment and strong operational focus including analytical and troubleshooting skills
• Knowledge of logistics market
• Focus on delivering high quality work
• Excellent conflict resolution and problem-solving skills
• Experience of working with wide variety of complex operational and commercial challenges

This Position Is based Out of Our Toronto Location


Relocation assistance is not available. Candidates must have work authorization to be able to work in Canada.

Maersk is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities who are applying for positions in the U.S. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

If you are interested in applying for employment with Maersk in the U.S. and need special assistance or an accommodation to use our website or to apply for a position, or if you need a reasonable accommodation to perform a job, please contact the applicable Human Resources Department by emailing
reasonableaccommodations@maersk.com . Determination on requests for reasonable accommodation are made on a case-by-case basis pursuant to an interactive dialogue between the applicant and the Company.

Pay Transparency Notice:

https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf