Job Description

The Opportunity:

Under Sunwing Vacations, we are looking for a OCC Operations Support Specialist to join us in making vacation dreams come true. Adapting your time and workflow to the most pressing issues at hand will be essential. Your communication skills are excellent. You will be responsible for the effective communication for day-to-day operations and activities of Sunwing Airlines, while maintaining operational efficiency and standard. You will report directly to the Manager, Commercial OCC. and will be located in Toronto, ON.

What You\'ll Do:

Monitor day-of flight schedule and make proactive decisions to maintain the integrity of the flight schedule
Evaluate schedule outcomes and contingencies in Sunwing\'s flight schedule and propose actions to improve on time performance (OTP)
Monitor passenger welfare, tarmac delays and passenger convenience relating to connecting passengers and special services
Coordinate operational activities across the Sunwing network (catering, ground handling, passenger handling, etc.)
Monitor, identify and respond to all irregular operations (IROPs) that impact passenger experience
Develop and assist with contingency and recovery planning during irregular operations (IROPs) events by communicating the plan of action to all departments/providers involved in a timely and effective fashion
Communicate passenger-specific IROP impacts and coordinate passenger recovery before and during an IROP to our Airport teams
Develop and implement passenger accommodation plans during IROPs in conjunction with the other teams in the Operations Control Center, Tour Operations and Airports
Coordinate IROP passenger services such as hotel, ground transportation and alternate carriers when required
Manage and oversee internal communication tools
Disseminate all information relating to delays and IROPs and communicate changes to the flight schedule and operational plan clearly and concisely
Ensure regulatory requirements pertaining to passengers affected by a delay are followed at all stations
Monitor and apply for curfew exemption requests in conjunction with the OCC Duty Manager
Apply for and manage Cuban Overflight Permit monthly applications
Other duties as assigned

What You\'ll Need:

High School diploma
A minimum of two years of work experience in an Airline Operations Centre will be an asset
Experience in airports, operations or passenger related operations an asset
Post-secondary education in Aviation Management or a related field, or an equivalent level of education and experience
Knowledge and experience with Operations Control Airline software is an asset
Demonstrated ability to communicate clearly and professionally
Demonstrated ability to multitask and solve complex operational and passenger service problems under pressure
Demonstrated knowledge in the use of computer applications, such as MS Word, MS Excel, MS PowerPoint
Committed to teamwork; understands the concept of working towards a common goal
Demonstrated organizational, problem solving, planning, and administrative skills
Ability to work well under pressure, work independently, be flexible, reliable, and prioritize workload
Must be able to work shift work

What We Offer:

Great travel perks!
Goodlife Corporate Discount
Comprehensive benefits package
RRSP Matching Program

Growth opportunities

Free Parking
Open concept, collaborative workspace

Fresh Caf\xc3\xa9 with delicious snacks and meals at a subsidized price!
Opportunity to give back through our social responsibility initiatives
See for yourself! @sunwinglife

Sunwing