Location: 25 Sheppard Ave W, North York, ON M2N 6S8;
Hybrid
A little bit about us
While Nestle is known for KitKat, Gerber, Nescafe, and Haagen-Dazs, our recipe for success comes down to one thing: our people.
We strive to lead a people-focused culture that empowers employees to bring their authentic selves to work each day. There are 3,000+ members of Nestle Canada celebrated for taking action using agility, courage, and trust to find solutions that benefit the business or greater good. We're a team of changemakers, who are curious and challenge the status quo, that take risks that will help drive us forward.
Our focus is not only on nourishing our customers, but also about enriching you. We know that empowerment leads to strong employee engagement, a great work culture, and motivated employees.
What to Expect:
You will own the customer replenishment process, focusing on service delivery and consistent satisfaction. By working with internal and external partners, such as the CoS, you will improve customer satisfaction and help achieve OPEX savings through applying NCE processes. You will be responsible for the customer inventory replenishment and order capture process to achieve the Perfect Order Cycle, maintain optimum inventory levels, and eliminate waste and complexity in the O2C Flow. Your focus will be on ensuring timely delivery, on-shelf availability, and eliminating obstacles that lead to customer fines. Additionally, you will investigate claims and deductions to ensure validity and identify process improvement opportunities within the value chain.
A day in the life:
Deliver High-Quality Service by ensuring customer satisfaction by accurately fulfilling orders, handling replenishment, and maintaining stock availability while meeting customer expectations.
Effective Collaboration and Communication with customers, internal teams, and third-party service providers to identify and mitigate execution challenges, align forecasts, and optimize distribution costs.
Leverage Vendor Managed Inventory (VMI) solutions to manage data integrity, run promotional events, and ensure accurate stock levels while driving continuous improvement.
Improve processes by finding and removing non-value-added tasks in VMI with LEAN and FI tools, encouraging customer connections.
Role Requirements
Two or more years of operational experience in Customer Service within a similar market environment or trade structure.
Experience working collaboratively with customers.
Knowledge of various Supply Chain functions, particularly Physical Logistics.
Background in sales support or administrative roles.
Involvement in business improvement projects.
Experience in an order processing clerk role.
Proficiency in electronic transactions, project management, database management, and analytics.
Preferred Skills
Bilingualism in English and French language skills is preferred
Experience with Power BI
Benefits
Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
Company matched pension plan
Three weeks of Vacation and five personal days (Personal Paid Holidays)
Flexible and hybrid work arrangements
Excellent training and development programs as well as opportunities to grow within the company
Access to Educational Assistance & Tuition Reimbursement
Bonus eligibility
Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
Adoption benefits to remove some of the financial barriers associated with adoption
Up to 50% off - Nespresso Coffee Machine, Capsules and accessories
Access to the Discount Company store with Nestle, Nespresso, and Purina products (Located across various Nestle offices/sites)
What you need to know
We will be considering applicants as they apply, so please don't delay in submitting your application.
Nestle Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, colour, religion, disability, sexual orientation and beliefs.
If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestle will work with you in an effort to ensure that you are able to fully participate in the process.
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