Job Description

Are you a compassionate leader who sees the big picture of patient care?

At Beyond Neighbours, we believe that exceptional seniors' care is more than just treating a condition--it's about managing a journey. Each patient and their family is on a unique path, deserving of dedicated oversight, coordination, and advocacy. Our Clinical Care Coordinator (CCC) is the face of our innovative house call clinic and navigates our patients and families through the complexities of the healthcare system.

We are searching for a dynamic and empathetic Clinical Care Coordinator to act as the guide for our patients' care. You will be the primary contact for patients and families, liaise with our MDs, PT, frontline HCAs, and outside allied health members to create tailored care plans. If you thrive on building relationships, solving complex problems, and leading a team to provide seamless, holistic care, we want to hear from you.

What You'll Do: Your Impact

As the heart of our care delivery, you will:

Serve as the Lead

: Act as the trusted, primary point of contact for patients and their families, listening to their concerns and advocating for their goals.

Architect the Care Plan:

Collaborate with physicians and allied health members to integrate the medical plan into the patient's personal goals.

Lead the Team:

provide guidance, feedback and education to the care aides on our team to implement care plans with professionalism and compassion.

Solve Problems Creatively:

Proactively identify potential barriers to care--be they logistical, emotional, or financial--and use your critical thinking skills to find innovative solutions.

Manage with Empathy and Skill:

Build strong, empathetic relationships while expertly setting realistic expectations and maintaining professional boundaries to ensure the best outcomes.

Spread the Word:

Support the team in our outreach efforts to educate other community groups about our innovative clinic and nurture existing relationships with regular contact.

Adapt and Evolve:

Recognize that a patient's journey changes over time and skillfully adapt the care plan to meet their evolving health status and goals.

What You'll Bring: Qualities for Success

We are looking for a candidate who embodies the following:

A Heart for People:

You are naturally empathetic with a genuine passion for patient advocacy.

Quiet Confidence:

You are able to engage clients, team members and outside partners with assurance without being over bearing.

Exceptional Organization:

You are highly

organized

and

detail-oriented

, capable of managing multiple patient journeys simultaneously.

Effective Communication:

You possess

clear

and

concise

written and verbal communication skills, allowing you to connect effectively with everyone from doctors to distressed family members.

A Conscientious Spirit:

You have a deep sense of responsibility and a commitment to doing what's right for your patients. You are able to follow up on loose ends without being asked. You are proactive in engaging patients and partners.

A Growth Mindset:

You are open to

self-reflection

and are always looking for ways to improve your practice and the care you provide. You are receptive to feedback from others, not just who you report to.

A successful candidate will require:

A valid Alberta nursing license. Experience managing HCAs or other healthcare professionals Prior experience with health care case management Nursing experience in the community setting A valid driver's license and vehicle Comfort with using computers and online platforms

Why Join Us?

Make a Profound Difference.

Our innovative house call clinic elevates the quality of senior's lives. We have saved seniors from languishing on subacute hospital wards and returned them to their homes listening to their favourite music in their favourite chair. Are you dissatisfied with how care is currently delivered in the 'system'? This is an opportunity to take ownership of the patient experience and make a lasting impact on lives.

A Supportive Culture:

Join a team that values collaboration, professionalism, and mutual respect.

Competitive Compensation

We offer a competitive salary and a comprehensive benefits package.

Job Type: Full-time

Pay: $70,000.00-$90,000.00 per year

Benefits:

Dental care Extended health care Flexible schedule Paid time off Vision care Work from home
Experience:

Nursing: 5 years (required)
Licence/Certification:

RN or LPN Alberta license (required)
Location:

Calgary, AB (required)
Work Location: Hybrid remote in Calgary, AB