Job Description

Location:

NPC Art Center, Kerrisdale (Vancouver, BC)

Position Type:

Full time. Daytime through evening shifts up to 8 pm. Weekend availability required.

About NPC Art Center

NPC Art Center is a creative education space offering drawing, design, portfolio development and STEAM style creative classes for students ages 4 through adult. We are looking for a hands on leader to help us run high quality programs, support our instructors, and deliver an amazing experience for every student and parent who walks in.

This is not just a front desk role. This role is part program manager, part client care, part studio floor lead.

Summary of the Role

The Studio Operations and Program Coordinator is responsible for daily studio operations, class logistics, customer service, and student success.

You will:

Plan, coordinate, and execute class schedules across multiple age groups Support instructors and make sure classes run smoothly Be the main point of contact for parents, adult students, and prospective clients Track student progress and share updates with parents Help grow the studio through excellent service, program knowledge, and membership sales
You will report directly to the campus supervisor / director.

This position is ideal for someone who has worked in an education center, after school program, art studio, private school, music school, tutoring center, or similar.

Key Responsibilities

Program Coordination and Scheduling

Build, update, and manage weekly class schedules for kids (ages 4 to 12), teen portfolio students, and adult learners Confirm instructor coverage and manage staffing changes Prepare classrooms before each session and ensure all supplies, handouts, and demo materials are ready Take attendance and keep daily records of who attended each session Help coordinate workshops, camps, trial classes, demos, and special events

Student and Parent Experience

Greet families and students in a professional, warm, confident way Answer program questions, explain class levels and pathways, and recommend the right program Communicate daily and weekly progress updates to parents and guardians, especially for younger students and portfolio students Escalate any student concerns, behavioral issues, or safety concerns to leadership right away

Operational Support

Act as floor lead during class time to make sure classrooms are running on time and safely Step into the classroom when needed to assist instructors with group setup, guiding warm up exercises, or helping manage younger kids Deliver or help facilitate short creative workshops or trial lessons occasionally, using provided curriculum Make sure the studio stays clean, organized, and presentable at all times (front desk, lobby, washroom, classroom stations, supply areas) Maintain inventory of basic classroom supplies and flag when restock is needed

Communication and Reporting

Keep daily notes on student progress, attendance issues, and any parent feedback Send daily or weekly summary reports to parents where required by program Support internal reporting to the director: enrollment numbers, trial conversions, class fill rates, and instructor needs

Sales and Membership Support

Clearly explain NPC Art Center programs, memberships, private lessons, and specialty workshops Convert trial students and walk in inquiries into enrollments Follow up with leads and returning families in a respectful, relationship based way instead of a pushy retail style Help with basic front desk admin such as registration, payment processing, and booking make up classes

Team Support and Culture

Be a reliable first line contact for instructors during operating hours Maintain a calm, professional environment in front of parents while handling any issues privately with staff Model positive, enthusiastic, kid friendly energy Support new staff onboarding on basic studio procedures, attendance tracking, and classroom standards

What Success Looks Like

Classes start on time and run smoothly Parents trust you and feel informed Instructors feel supported, not micromanaged Students are safe, welcomed, encouraged, and improving Trial students become long term students The studio always looks organized and professional from open until 8 pm

Qualifications

Required:

Minimum 2 years experience in one or more of the following: education management, after school program coordination, private school administration, art studio or music school operations, childcare program lead, customer service lead in an education environment Strong communication skills in person, phone, text, and email Confident speaking with parents about their child's progress Comfortable managing kids as young as 4 and also dealing with teenagers and adult clients High level of organization and attention to detail Ability to multitask during busy class transitions without losing calm Able to work afternoons and evenings until 8 pm and weekends

Nice to have:

Experience in visual arts, animation, entertainment design, portfolio prep, STEAM, or creative education Experience selling programs or memberships

Other requirements:

Must be legally eligible to work in Canada Must be comfortable with a vulnerable sector / background check due to working with minors

Why this role matters

Parents are trusting us with what they care about most. Their kids, their education, and in many cases, their future art school applications and career path. You are the person who makes sure that trust is earned every single day.

Compensation

Competitive hourly or salary compensation based on experience, plus performance based incentives tied to enrollment and retention. Details to be discussed in interview.

Job Types: Full-time, Part-time

Pay: $23.00-$30.00 per hour

Benefits:

Extended health care On-site parking Store discount
Application question(s):

Must be able to work on Weekend
Education:

Bachelor's Degree (required)
Experience:

Teaching or Operation: 3 years (required)
Work Location: In person