Job Description

About Precise ParkLink

At Precise ParkLink (West) Ltd., we're committed to a workplace built on integrity, trust, courage, and collaboration. The Sector Supervisor plays a key leadership role, overseeing staff members working at a group of Alberta Health Services | Health Shard Services (AHS/HSS) parking locations and ensuring smooth operations, and exceptional customer service across all assigned sites.

This role directly supports frontline AHS Parking Compliance Ambassadors, and Customer Service Representatives, maintaining a safe, efficient, and customer-focused parking operation across multiple regions.

Travel & Work Area

This position requires frequent travel to AHS parking locations, including:

Edmonton and Area. Grande Prairie Fort McMurray
Travel includes staff training, site audits, operational support, and client meetings.

A valid Alberta Class 5 licence and clean driver abstract are required.

What You Will Be Doing

Administration

Manage, through support focused efforts, parking-related staff members assigned to AHS parking related roles. Respond promptly and accurately to client needs. Ensure compliance with AHS and Precise ParkLink policies, procedures, and safety standards. Attend client meetings with the Operations Manager. Review monthly staff timesheets and staffing reports provided to AHS Oversee incident investigations (injuries, vehicle damage, etc.). Ensure Accounting receives accurate monthly invoicing information. Ensure all staff operate in alignment with Precise ParkLink (West) Ltd.'s Vision, Mission, and Values, consistently demonstrating a strong "lead-by-example" leadership approach
Operations

Establish and maintain operational procedures for each AHS site. Analyze workflows and implement improvements to enhance efficiency and service quality. Coordinate daily with Mobile Parking Enforcement and Parking Ambassadors. Support enforcement activities and ensure proper violation protocols are followed. Confirm accurate and consistent completion of incident reports (including Kintone). Monitor lot conditions for cleanliness, accessibility, and safety; coach staff as needed. Provide on-site training for field staff in customer service, wayfinding, and equipment troubleshooting. Oversee revenue and operational audits with Managers. Coordinate with AHS on hang tags, special access passes, and operational changes. Support strategies to maximize revenue across all operations. Periodically assume frontline duties as needed to ensure uninterrupted operations and fulfillment of all client requirements.
Human Resources

Supervise and support Mobile Parking Enforcement and Parking Ambassador teams. Ensure hiring requirements and staff credentials are properly maintained. Validate: Alberta Class 5 licence 5-year driver's abstract (clear, within 30 days) 3-year insurance experience letter Criminal Record Check Conduct performance reviews and provide coaching or corrective action when required. Participate in recruitment and interviewing of field staff. Approve and submit payroll for all assigned staff.
Training & Competency Development

Ensure all frontline staff complete required and recommended training, including:

AHS Policies & Procedures Customer Service Orientation Kintone Incident Reporting Non-Violent Crisis Intervention (NVCI) First Aid & CPR Conflict Management & Resolution Precise ParkLink operational training for CSR, Parking Ambassador, and Mobile Enforcement roles
You may deliver training modules and verify completion for all assigned personnel.

Required Qualifications

A combination of relevant education and experience will be considered. Experience supervising multi-site operations (parking, security, facilities, or customer service preferred). Strong understanding of P&L, operational metrics, and budgeting. Valid Alberta Class 5 licence and clean 5-year abstract. Ability to pass a Criminal Record Check and legally work in Canada. Strong customer service background with the ability to manage escalations. Excellent written and verbal communication skills. Intermediate to advanced skill in Excel, PowerPoint, and Microsoft Office. Strong analytical thinking and problem-solving abilities. Proven ability to coach and lead diverse frontline teams. Monday-Friday availability with flexibility for occasional evenings/weekends. Ability to travel regularly across multiple regions. Non-Violent Crisis Intervention Training (Can be incorporated as part of onboarding) First Aid and CPR (Can be incorporated as part of onboarding) Conflict Management and Resolution Training (Can be incorporated as part of onboarding) Proven "lead by example" mindset and work history
Nice to Have

College Diploma Experience with AHS parking operations and policies. Experience issuing parking violations or supervising enforcement teams. Training in NVCI, First Aid/CPR, conflict resolution, or customer service excellence. Knowledge of parking equipment, access control systems, or lot operations.
What We Offer

Competitive salary and full benefits package. A supportive, inclusive, values-driven culture where mutual respect if foundational. Training, certification reimbursement (where applicable), and ongoing development. Employee recognition and engagement programs. Opportunities for internal growth within Western operations.
Job Types: Full-time, Permanent

Pay: $55,000.00-$60,000.00 per year

Willingness to travel:

50% (required)
Work Location: In person