Job Description

Role Proposition: Imagine arriving to work at a stunning slope-side hotel after a round of golf or a hike in the wildflowers. We are looking to recruit a Night Manager for our Front Office team. We are searching for a strong team player and a people person who can work diligently as a team member and provide an inviting atmosphere for the guest upon arrival and the duration of their stay. You must be comfortable working overnight, diffusing tense situations and directing members of the public. You will also accurately account for/ensure that all end-of-day reporting is accurate. If this sounds like the ideal work environment, fill out an application to work, live and play where you belong. Physical Requirement: Medium: Work activities involve handling loads between 10 and 20 kg; Predominately indoor setting. Accountabilities: Operations:

• Champions quality service when assisting with guest check-ins, check-outs, and additional hotel standard special requests as it relates to their stay
• Oversees the overnight front desk operations and ensures established SOGs are executed in a professional and consistent manner

• Distributes keys, hotel amenities and resort-wide information
• Ensures remaining overnight incoming guest package requirements, including vouchers, traces, and amenities, are complete and ready for late/overnight guest arrivals.

• Shares Guest Service Best Practices with Guest Service Agents through ongoing coaching
• Takes note of opportunities to improve processes and remove barriers that weaken the guest experience
• Works toward continuously improving operational processes and provides ongoing suggested improvements to the Front Office Manager

Audit Duties:

• Is accountable for End of Day Activities:

• Organizes and sorts Revenue Centre Transactions, including Food and Beverage Outlets and Front Office transactions; Supports with appropriate reporting
• Completes rebates and tracks meal and house accounts
• Balances gift card program
• Conducts No-Show reporting and revenue posting as required
• Completes regular security patrols of Hotel and Residences properties
• Supports Outlets Manager with security assistance as requested
• Provides Hotel Leaders with daily report printing for occupancy
• Readies F&B services for early departures as requested via BEO documents.
• Conducts critical audit from the previous day, checking for missing keys

Guest Experience:

• Champions guest resolution using existing SOGs; and provides ongoing suggested improvements to the Front Office Manager
• Interacts with the guest throughout their stay, anticipating their needs and proactively resolving guest concerns
• Drives customer loyalty by building individualized connections with guests

• Acts as the Lobby Ambassador - Hotel & Guest Liaison

• Manages and owns the lobby, providing the best experience for guests and visitors alike
• Controls consumption of alcohol in the lobby; coaches\xe2\x80\x99 team on the same
• Advises guests that pets are not permitted on seating and sleeping is not permitted in the lobby
• Diffuses potentially awkward and hostile situations; dispatches additional overnight Security as required

Ideal Candidate:

• 1-year minimum Front Desk experience, coupled with some progressive supervisory experience in any field; resort experience is a vital asset
• Post-secondary education in accounting, hospitality, or related field
• Dedicated to working within a dynamic team that focuses on collaboration and guest experience
• Proficiency with computer systems required, such as Microsoft Office and Opera
• Professional demeanour with a passion for exceptional guest service and the ability to anticipate guest needs
• Excellent communication skills, both written and verbal, as well as excellent problem-solving abilities
• Leadership skills with the ability to coach, redirect, and motivate team members

What you can expect from us: The Sun Peaks Grand culture encourages individual initiative and a collaborative approach to delivering our guests\' finest mountain resort experience. We value innovation and development that contribute to business success and personal growth. We also know you have a life outside of work and encourage work-life balance, including reaping the benefits of living in a resort and the mountain\xe2\x80\x99s summer and winter activities. A sneak peek into some of the perks and benefits our Full-Time employees enjoy:

• Full access Winter/Summer Season Lift, Trail and Golf passes
• 3 weeks of paid vacation
• Dining discounts within our hotel & resort outlets
• Benefits plan and additional wellness components, including Health Spending Account and EFAP
• Eligibility for our \xe2\x80\x98Pay for Performance\xe2\x80\x99 incentive bonus program (after the qualifying period), awarded to our top performers
• Participation in the RRSP and matching DPSP programs
• Retail discounts in Resort owned outlets
• Reciprocal programs with partnering hotels
• Friends and family hotel rates
• Continued professional growth and development opportunities

Every year we welcome guests and employees to our resort from a wide variety of backgrounds, and we are committed to building and sustaining a diverse and inclusive workforce at The Sun Peaks Grand. As an equal opportunity employer, we encourage applications from all qualified individuals.