Night Auditor/guest Service Agent
Job Description
Job description
ZS Holdings Ltd. is a family owned and operated company with several hotels in Edson, Hinton and Red Deer. We are currently looking to expand our team in the position of Night Auditor at Holiday Inn Express.
We are looking for a detail-oriented, reliable and friendly individual who loves working with customers. The successful candidate must be able to work in a fast paced environment. This job does require a combination of sitting and standing.
The primary responsibility of our Night Auditor is to deliver excellent customer service while making the check-in and check-out procedures as seamless as possible. As a Night Auditor you will be required to maintain our room inventory, reservations, and assignments and answering guest inquiries. You will also be required to answers phones and transfer calls to appropriate guest rooms or departments throughout the hotel. You will be responsible for checking guests in and out of the hotel, handling financial transactions on guest accounts, and answering any guest inquires about the hotel and local area. Customer service is our main priority and as such we are looking for customer focused people to join our team.
Night Auditor Position Requirements:
Excellent customer service and experience Pleasant, courteous, empathetic, fast acting, professional, discreet, friendly Strong communication skills Demonstrate organization and multi-tasking abilities Minimum of 1-2 years of previous customer service experience Previous hotel experience considered an asset but not required Strong computer knowledge (experience with Opera PMS program an asset but not required) Able to work in a team environment and independently Hospitality or tourism diploma/degree an asset but not required Excellent English oral and written. A second language (preferably French) is an asset Be able to a variety of shifts including nights, weekends and holiday
Job Types: Full-time, Permanent
Pay: From $16.00 per hour
Additional pay:
Overtime pay
Benefits:
Dental care Extended health care On-site parking Vision care
Schedule:
8 hour shift Night shift
Experience:
customer service: 1 year (preferred)
Work Location: In person
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Job Detail
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Job IdJD2482317
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRed Deer, AB, CA, Canada
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EducationNot mentioned