Job Description

We are looking for a Guest Services Super Star. If you are hard working, punctual, possess good communication skills, Positive and have excellent work ethics then this job is for you.

We provide competitive wages
Excellent Recognition program
Positive and Challenging work environment
Growth opportunities
Please review the posting in detail and respond only if you have hotel Front Desk work experience along with the requirements listed in this post.

Duties & Responsibilities:

Follow and enforce company and IHG policies and procedures. Be responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they check out. Maintain a high level of professional appearance and demeanour of yourself. Checking guests into and out of the hotel, disburse room keys and inform guests about hotel facilities/services, fulfilling their requests during their stay. Answer telephones, making reservations, post charges, handle cash and credit card transactions, and other duties as assigned. Be responsible for the daily Front Desk operations during their shift. Initiate and monitor shift checklists for proper completion of tasks. Produce accurate and timely reports and correctly handle all cash transactions. Respond to all guest needs and requests in a timely manner. Manage and resolve all guest complaints (and compliments) if possible in a professional and courteous manner. Maintain guest folios, house accounts, vouchers, gift certificates, etc. Ensure that the front desk and back office is clean and well organized. Communicate with public, hotel staff and management in a professional manner. Attend to daily operational requirements of guest recognition program, amenity program, and standard shift procedures. Provide effective communication to all departments of guests' issues via the log book as well as completion of an incident report. Effectively coordinate relocation of guests when necessary. Ensure attention is placed on lobby activity and maintain a sense of control and coordination.

Job Requirements

:

Hotel front desk experience is a MUST.

Opera PMS experience is highly recommended.

IHG Brand experience will be an asset.

Exceptional customer service skills- Aware of guest security requirements. Experience handling difficult guest situations. Excellent written, oral and organizational skills. Good numeracy skills. Must be comfortable with shift work and be available AM, PM and overnight (just for emergencies), weekend and statutory holidays. Exceptional troubleshooting skills, able to work through problems without supervision. Strong computer literacy, and experience with Microsoft Office suite of programs. Self-motivated; always a positive outlook. High level of creativity and innovation. Strong interpersonal skills; strong team member and leader.
Job Type: Permanent

Application Questions You have requested that Indeed ask candidates the following questions:

How many years of Hotel Front Desk experience do you have? Do you speak Written, Verbal English?
Job Type: Full-time

Benefits:

Dental care Extended health care Vision care
Ability to commute/relocate:

Edmonton, AB T5J 0Z1: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 1 year (preferred)
Work Location: In person