Job Description

Why join us?

We work and play in Canada's most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests' ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information...



What can you expect?

The Night Auditor provides an outstanding guest experience by creating a welcoming environment at the Sunshine Mountain Lodge, handling the Front Desk area after daytime operating hours. They are responsible for auditing and reconciling all financial transactions and ensuring guest needs and expectations are met. The Night Auditor reports jointly to the Sunshine Mountain Lodge Management Team and the Controller.



This job might be right for you if you think you would really enjoy:

Independent oversight of the Sunshine Mountain Lodge Front Desk area during off-peak hours: 10:15 p.m. to 8:15 a.m.

Accounting, Administrative and Reporting Responsibilities

Reconciling all financial transactions, reviewing hotel accounts, balancing cash/credit card machines and incoming revenues, including but not limited to: room & retail charges, food & beverage charges, lift ticket and ski lesson purchases. Processing lift ticket charges, season passes, and discount cards. Producing daily sales reports and management reports. Identifying and resolving discrepancies in accounting reports, and guest reservations. Maintaining accurate records in accordance with industry and Sunshine Village record retention requirements. Compiling and publishing latest snowfall and grooming status reports.

Alongside the Sunshine Mountain Lodge Management Team and Controller, this role is responsible for:

Continuous development, application and assessment of auditing procedures in line with industry best practices and Sunshine Village policies. Maintaining accurate and complete training manuals.

This role may include training additional Night Audit and Front Desk staff, along with review and oversight of work.

Customer Service

Answering guest inquiries and fulfilling requests regarding all hotel services and facilities, sharing knowledge of Sunshine Village and the Bow Valley. Assisting guests with checking in and out and with their luggage and equipment. Organizing transportation to and from the Bourgeau Base check-in area, and up to the hotel outside of gondola operating hours.

Providing support to first responders and security officers in response to any incidents or emergencies occurring within the Sunshine Mountain Lodge or larger ski/village area, acting as a centralized dispatch operator. Timely and accurate incident reporting is essential.

Other duties may be requested and assigned from time to time.

And you have:

At least one (1) year prior hotel and accounting experience, ideally in a remote or multifaceted work environment. Accounting, payment handling and/or previous hotel experience preferred. Completion of high school education and ideally some post-secondary training is an asset. Strong computer skills: working knowledge of Microsoft Excel and Word is essential. POS, PMS or custom software experience is an asset. Strong communication and customer service skills. Ability to problem solve independently, and efficiently. Proven ability to work well on your own with limited supervision. Excellent attention to detail and ability to take the initiative/lead on projects. A positive attitude and ability to provide training, support and assistance to others. Must be neat, punctual and dependable. A clean criminal record check is required for this position. Current CPR and First Aid would be an asset but is not required for this position.

Additional considerations:

Employees must always be of a sound mind, exhibit good judgment, and report to work fit for duty. This position requires occasional lifting of luggage, equipment and supplies (up to 20 kg). All team members are expected to wear appropriate indoor/outdoor footwear. Some uniform pieces are provided.

This role is subject to the Sunshine Village Employee Handbook and HR Policy Manual, and the Alberta Employment Standards Code.

The Perks:

FREE - Your staff pass is your ticket to ride Sunshine! Ski & Ride - Free days & discounts at ski resorts across Canada Staff Events - Staff parties, BBQs, spring night skiing, dog sledding & more Career - Recognition programs & career development opportunities Wellness - Discounted fitness passes, yoga, onsite support & professional support Onsite discounts - Food & beverage, retail, & hotel stays Exclusive deals - Brand-named gear & local businesses And much, much more!

Can't wait to get started? Great, because we can't wait to hear from you!

Click the Apply Online button below tell us why you're the next awesome member of our team. Remember, we're looking for people who will wow our guests, so start now and wow us.