Job Description

Crystal Lodge is currently seeking to recruit a Part-Time Night Auditor to join our Front Desk team 2 to 3 nights per week.

The role of Night Auditor predominately produces, analyses, reconciles and checks reports from the days\' transactions, payments and reservations. Some of the tasks you would be required to complete include, but are not limited to

• Completion of an informative and up-to-date with the Front Office team prior to their departure to ensure that you have the required information you need for your overnight tasks.
• Complete any remainder guest check-ins for the day.
• Run and balance daily transactions for the day ensuring the accuracy of information provided.
• Investigate, correct and advise on any discrepancies found with audited reports to the appropriate members of management.
• Complete walk-in reservations in a timely and proficient manner ensuring that all rates and charges are calculated accordingly.
• Handle any guest inquiries and concerns in a prompt manner.
• Produce reports and paperwork in preparation for the next day\xe2\x80\x99s arrivals.
• Complete paperwork checks ensuring that all guest information on file is up to date and those that have departed are filed appropriately.
• Assist guests with valet parking.
• Ensure that guests follow the hotel\xe2\x80\x99s noise policy and manage any concerns.

The ideal candidate will have previous experience working within hospitality, however full training will be provided. Experience working within a customer service environment and night-shifts is an asset.

The successful candidate must also posses the following:

• Excellent communication skills with an eye for detail
• Strong time management skills
• Ability to stay motivated while working independently
• A proactive approach to resolve reporting errors and guest inquires
• Strong organizational skills with the ability to multi task is essential
• Portray a calm, assured and professional manner at all times
• Working knowledge of MS Office, particularly with Excel is required
• A second (or THIRD) language is always an asset!
• Cash handling

Whilst on duty, the position of Night Auditor is responsible for the safety and security of the hotel and its guests. Within this position, you are expected to lead by example and be an ambassador of the hotel ensuring that at all times the hotel is professionally represented.

Benefits:

• Staff discounts at Beacon Pub & Eatery, Table Nineteen at Nicklaus North, and other GolfBC destinations
• Annual complimentary stay at the hotel!
• Great employee recognition programs
• Fun staff events year-round
• 10-hour overnight shifts
• Growth and training opportunities
• A dedicated and supportive management team

If this sounds like your next role, we would love to hear from you!

Please note: Only candidates who are currently legally eligible to work in Canada will be considered for this position

Unfortunately housing is not available for part-time positions

Crystal Lodge