Job Description

Overview

A partner to the Night Manager who is responsible for the smooth operation of this Vancouver Property during their overnight shift. The Night Auditor plays a crucial role in ensuring the smooth and efficient operation of our hotel during nighttime hours. This individual will be responsible for guest arrival and departure, managing reservations, performing financial audits, and providing outstanding guest service.

Key Responsibilities

Reporting to the Night Manager, responsibilities and essential job functions include but are not limited to the following:

Greet and assist guests during the overnight shift with professionalism and a warm manner. Conduct guest check-ins and check-outs, ensuring accuracy in billing and reservation details. Answering internal and external phones in a timely and professional manner in accordance with the hotel's standard. Create and manage reservations, room assignments, and special requests effectively. Handle guest inquiries, requests, and complaints promptly and professionally. Post miscellaneous charges and collect payments as required. Assist with administrative duties for the hotel and room operations. Ensure the lobby and front desk area are tidy and well-presented. Maintain a safe and secure environment for guests and colleagues. Offer information about hotel services, facilities, and local attractions. Collaborate with other team members to ensure a seamless guest experience, ensuring that all relevant information is passed on to the day team. Represent management when the Night Manager is not present.

Qualification and Skills Required

A post-secondary diploma or degree in a field of study related to this profession; 2 years of experience in a comparable position and/or an equivalent combination of education and experience. Exceptional guest service skills Extensive knowledge of front office, guest services operations in a luxury environment Effective and immediate resolution of guest complaints and concerns Strong relationship skills to communicate successfully with guests, managers and team members. Must be able to perform in a fast, ever-changing environment. Preference will be given to candidates who possess hands on experience with Opera V5 or Opera Cloud Experience with operating and troubleshooting technology systems.

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization

Schedule

8-hour shift Night shift Monday to Friday, Holidays, weekends availability
Job Types: Full-time, Permanent

Pay: $30.00-$32.00 per hour

Benefits:

Dental care Extended health care Life insurance Paid time off Vision care
Work Location: In person