Job Description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada's fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.



Sutton Place Hotel Toronto is an address deep-rooted in history-all within an exquisite, cosmopolitan environment and guaranteed to make an impact. Serving as a contemporary landmark on the iconic corner of King Street West and Blue Jays Way, our downtown Toronto, 118 room hotel, stands proud among the buzz of the Toronto Entertainment District.

The key to providing this exceptional service level is our team and we are currently considering candidates for the following position:

Night Audit Agent

Key Responsibilities

This is an overnight shift and begins at 11:00pm. The successful candidate will consistently provide a warm welcome and exceptional experiences to our guests in a prompt and courteous manner within the framework of hotel and departmental guidelines. Responsibilities will include (but are not limited to):

Check-in and check-out services Answering guest inquiries, accommodating special requests and assisting in resolving and concerns or issues in person or via telephone Prepare, check, and correct room rate variances by conducting thorough audits Ensure wake-up calls are set for the morning to ensure accuracy & complete as required Runs the nightly processing sequence to reset systems for the next days' use Prepares and transmits credit card deposits Balance the rooms audit Keep team informed of all problems, emergencies and unusual matters of significance Adheres to all established credit and inventory control procedures Present statement of charges to departing guests and receive payment Identify and record special billing instructions and notify Accounting Minimize loss of revenue by adhering to all established credit and inventory control procedures Ensure the security of keys, company and guest information Report unsafe work conditions, areas requiring repair or suspicious persons Must be able to assist with parking and retrieving of guest vehicles if required Assisting with emergency response as required

Qualifications:

This is an excellent opportunity for an energetic, self-motivated, team-oriented individual, with a minimum 2 years previous customer service experience. 1 year's previous guest service/front desk or accounting experience is required Previous professional experience requiring the use of a computer is required Strong knowledge of computer systems required, OPERA (or similar) and additional languages are an asset. A valid driver's license with clean drivers abstract; the ability to drive manual (standard) vehicles is an asset. Proven, exceptional guest service and communication (both verbal and written) skills Strong attention to detail and problem-solving abilities Position requires continuous standing and walking throughout the shift.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS

Rewards & Recognition Discounted Hotel Stays for Team Members and Family & Friends rates too! 25% discount at our restaurants for up to 6 people Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort Ongoing Employee events, incentives & recognition Growth Opportunities- Career Advancement starts from Within Dedicated Training Program Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling Refer a friend or family and earn money! Group Life Insurance, Extended Health, Dental, Vision Care! Complimentary Stays RRSP Matching Tuition Credit Program Milestone Rewards

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.

Applications will not be accepted via email or in person.

We thank all applicants for their interest in Career opportunities with The Sutton Place Hotel, however, only those applicants we wish to interview will receive a reply to their application.

ABSOLUTELY NO PHONE CALLS PLEASE



At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.