Job Description

Night Auditor

Duties:

- Provides customer service and handles administrative duties that are routine and straightforward, such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours, and luggage storage and developing and analyzing statistical tracking methodologies

- Follows established procedures and policies when completing tasks

- Prepares and ensures accurate billing, records and reconciliations

- Operates within boundaries of authority and adheres to company policies and practices

- Focuses on immediate priorities

- Maintains health and safety standards and complies with all regulations

- Responsible for the security and safety of the property, the Ambassadors and guests when completing tasks. Liaises with security representatives (if applicable) to stay informed of issues ongoing throughout hotel

- Ensures that all audit and accounting procedures are completed in a timely manner during shift (i.e. computer resets, credit card reconciliations, system back-ups)

- Ensures that credit procedures meet hotel standards and rate discrepancies are reported to Front Office Supervisor

- Demonstrates knowledge about local situations and activities (i.e., events, security concerns such as thefts) and how they may impact guest services; informs others as appropriate

- Other duties as required

Requirements:

- Previous experience working in a front desk or guest services role
- Strong customer service skills with the ability to handle difficult situations diplomatically
- Excellent communication skills, both verbal and written
- Proficient in using phone systems and computer software applications
- Knowledge of hotel operations and hospitality industry practices
- Bilingual or multilingual proficiency is a plus
- Ability to multitask and prioritize tasks effectively
- Strong organizational skills with attention to detail

If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Join our team as a Night Auditor and be part of creating memorable experiences for our guests.

Please note that only qualified candidates will be contacted for an interview.

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Expected hours: 16 - 40 per week

Experience:

Hotel: 1 year (preferred)
Work Location: In person