Job Description

Department:

Guest Services

Location:

BC / SK / MB / AZ

Job Title:

Night Audit

Report To:

Guest Service Supervisor / Guest Services Manager / General Manager

NOC Code

NOC 64314 - Hotel front desk clerks

Level / Salary Range:

Type of Position:

Full-time Part-time Casual Temporary Intern

20 - 40 hours / week

Exempt Nonexempt

General Description:

A night auditor has two main responsibilities: provide a great guest experience for guests during the overnight hours and balance financial reports from the previous day's activities for financial reporting and reconciling.

Job duties

Maintain an inventory of vacancies, reservations and room assignments Reconcile the days transactions Provide next day reports for the hotel Register arriving guests and assign rooms Answer enquiries regarding hotel services and registration by letter, by telephone and in person Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems Present statements of charges to departing guests and receive payment Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Enforce policies and procedures regarding persons on property, reporting any concerns to hotel management Liaise and communicate positively with guests, colleagues, and vendors Comply with company and departmental rules and regulations Process guests' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Handle wake-up calls Perform light housekeeping and cleaning duties Provide customer service Follow all necessary health and safety protocols Address complaints, glitches and/or requests in a friendly and professional manner, ensuring that all are resolved or addressed with the proper manager Other duties as required

Qualifications and Education Requirements:

High school diploma Computer literacy, math skills, and knowledge of word processing software Keen attention to detail and motivation to work night shifts Guest service experience

Preferred Skills:

Excellent interpersonal skills Strong organizational skills and ability to identify errors in records Ability to handle stressful situations calmly and effectively Ability to multitask Strong written and verbal communication skills Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry is considered an asset * Certificate or diploma in hospitality is considered an asset