Job Description

Job Summary

Join our dynamic hospitality team as a Night Auditor, where your energetic and detail-oriented approach will ensure smooth overnight operations at our hotel. In this vital role, you will oversee guest check-ins and check-outs, manage front desk activities during nighttime hours, and provide exceptional guest services that leave a lasting impression. Your proactive attitude and hospitality expertise will help maintain the highest standards of guest satisfaction while ensuring the safety and security of our property. This position offers an exciting opportunity to be the backbone of our overnight team, delivering seamless service during the quiet hours of the night.

Responsibilities

Conduct nightly audits of hotel accounts to ensure accuracy and completeness of guest billing and financial records. Manage front desk operations, including guest check-ins, check-outs, and reservations with efficiency and professionalism. Provide outstanding guest services by addressing inquiries, resolving issues promptly, and ensuring a welcoming environment. Monitor security systems, perform safety checks around the property, and report any irregularities or incidents to management. Handle multi-line phone systems with courteous phone etiquette, assisting callers with inquiries or directing calls appropriately. Prepare detailed shift reports, including financial summaries, incident logs, and guest feedback documentation. Support other hotel departments as needed to ensure a smooth overnight operation and uphold hospitality standards.

Skills

Strong background in hospitality management with experience in hotel operations or front desk roles. Multilingual abilities or bilingual skills to effectively communicate with diverse guests from around the world. Expertise in night audit procedures, guest relations, and customer service excellence. Proficiency in hotel management software and multi-line phone systems for efficient communication. Exceptional phone etiquette skills combined with a professional demeanor suited for guest interactions during late hours. Knowledge of resort or hotel environments with an emphasis on guest services and hospitality best practices. Ability to handle sensitive situations with tact, maintain confidentiality, and uphold high standards of guest care. This role is ideal for motivated individuals passionate about hospitality who thrive during night shifts and enjoy creating memorable experiences for guests while maintaining operational excellence. Join us to be part of a vibrant team dedicated to delivering top-tier service around the clock!
Job Types: Full-time, Permanent

Pay: $15.92-$17.00 per hour

Benefits:

Company events Discounted or free food Housing allowance On-site gym On-site parking Store discount
Ability to commute/relocate:

Peace River, AB T8S 1H7: reliably commute or plan to relocate before starting work (preferred)
Experience:

Front desk: 1 year (preferred)
Language:

English (required)
Work Location: In person