Job Description

Night Auditor (Full-Time

& Part-Time, Permanent/Hourly Position)

About Us:-

Welcome to the brand-new 97 room Tru by Hilton Oshawa hotel, Tru is a game-changing hotel brand, providing guests with a consistent, fun experience at an affordable price. Spirited, simplified and grounded in value, Tru by Hilton is designed for cross-generational appeal

About the role: -

Reporting to the Front Desk Manager, as the Night Auditor, you are at the forefront of creating and executing memorable experiences for our guests by giving the 'wow' factor.

As a Remarkable Night Auditor, you are a night-owl who loves to be awake and alive while the world is sleeping. You are our first impression for guests checking in late at night and the lasting impression for early departures. You greet each guest with a smile and manage guest complaints about noise, room conditions, or anything else we can help them with.

Roles & Responsibilities: -

Assist guests with check-in and check-out as needed during overnight hours Promote hotel rewards program and provide details regarding membership and benefits Promptly answer incoming calls, respond to incoming e-mail inquiries Serve as the overnight steward, ensuring guests feel secure, comfortable, and well cared for throughout the night Takes ownership of all guest complaints and rectify the complaint quickly and efficiently Verify and balance daily charges for all departments to customer folios, master accounts and house; accounts; make corrections as needed to ensure required documentation is obtained Ensure all departing guests have been checked out; accurately post charges and process final payment; offer guest manual or e-mailed receipt Audit all income postings and charges - Prepare and transmit credit card deposits Run accounts receivable reports, providing next day full night auditing reports for management review Verify and balance guest accounts, resolving billing discrepancies efficiently and professionally Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions Print end of shift report(s), reconcile float, complete required paperwork, and deposit pouch Maintain confidentiality of guests and proprietary information Maintain a clean and well-organized work area Assists breakfast attendant with breakfast preparation, including food setup, buffet display to ensure a clean, inviting, and well-stocked breakfast area Night Auditor will be cross trained on both AM and PM shifts and may be scheduled for these shifts as needed for emergency coverage or staff relief Always demonstrate professionalism and comply with company standards of appearance Other tasks and duties as assigned by the Front Desk Manager

Requirements: -

The ideal Night Auditor will have at least 1-2 years of experience working in hotel as a Night Auditor Candidates with Hilton work experience and PEP interface system experience is preferred

Ability to work 11pm to 7am shifts, availability on weekdays & weekends

(This is a pre-requisite for this job)*
Easy conversationalist - Extra-sensory perception to how others are feeling Multitasker who doesn't crack under pressure Standing/walking for extended periods; Lift, carry, push, pull, and place objects weighing up to 25 pounds

Benefits & Perks: -

A competitive hourly salary of

19.60/hr

Extended health/Dental/Vision benefits after probation Optional Life, AD&D & Critical illness benefits Hilton hotels employee rates applicable to all Hilton hotels worldwide Training opportunities in Hilton systems Career advancement opportunities On-site parking
This will be a wonderful opportunity for a seasoned hospitality professional to work in a brand-new hotel and working closely with a pre-opening close knit team. A management team who believes in professional development of team members, creating exceptional guest experiences and driven by spreading the warmth of hospitality.

Job Types: Full-time, Part-time, Permanent

Pay: $19.60 per hour

Expected hours: 40 per week

Benefits:

Dental care Disability insurance Extended health care Life insurance On-site parking Vision care
Ability to commute/relocate:

Oshawa, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have at-least 1-2 yrs experience in hotel night audit?
Work Location: In person