Job Description

Job Overview

We are seeking a detail-oriented and customer-focused Night Auditor to join our hotel team. The Night Auditor plays a crucial role in ensuring the smooth operation of our front desk during the overnight shift. This position involves balancing financial transactions, providing exceptional guest services, and maintaining a welcoming atmosphere for our guests. The ideal candidate will possess strong communication skills and a commitment to delivering outstanding hospitality.

Responsibilities

Perform nightly audits of financial transactions and ensure accuracy in all reports. Handle guest check-ins and check-outs efficiently while providing excellent customer service. Respond to guest inquiries and resolve any issues that may arise during the night shift. Maintain the front desk area, ensuring it is clean and organized at all times. Process phone calls, manage reservations, and assist guests with their needs using phone systems. Collaborate with other hotel departments to ensure guest satisfaction and seamless operations. Prepare daily reports for management review, highlighting occupancy rates and revenue generated. Uphold hotel policies and procedures while ensuring compliance with safety regulations.

Skills

Strong knowledge of hotel operations, including front desk procedures and guest services. Excellent customer service skills with a focus on creating positive guest experiences. Proficiency in using phone systems and handling inquiries with professionalism (phone etiquette). Ability to work independently during night shifts while managing multiple tasks effectively. Strong attention to detail and organizational skills to maintain accurate records. Previous experience in hospitality or similar roles is a plus.
Join our dedicated team as a Night Auditor, where you will contribute to creating memorable experiences for our guests while ensuring the operational success of our hotel during the overnight hours.

Job Types: Full-time, Permanent

Pay: $17.20 per hour

Expected hours: 12 - 24 per week

Benefits:

Dental care Extended health care On-site parking
Experience:

Customer service: 1 year (preferred)
Work Location: In person