Job Description

Night Auditors must have a detail orientated work style, and a positive personality with a desire to deliver outstanding customer service to our guests. The successful candidate must possess strong analytical and communication skills.Responsibilities include, but are not limited to:

• Check in guests, answer phones and take reservations
• Respond to guest complaints, requests and emergencies
• Process invoices, post checks to vendors
• Reconcile accounts
• Balance the cash drawer and log receipts
• Investigate and resolve out-of-balance accounts
• Must have Opera operating system knowledge
• Keep accurate financial records and ledgers
• Help prepare for forecasts and audits

Qualifications and Experience:

• Previous working experience with Opera computer system preferred
• Degree/Diploma in Hospitality Management, Marketing Sales or a related discipline is a strong asset
• Previous experience in a customer service position
• Ability to work with minimal supervision
• Exceptional computer skills
• Strong communication skills between guests, management and co-workers
• Must be able to work weekdays, weekends and holidays.
• Strong written and verbal communication skills
• Proven ability in multi-tasking, organization, working under pressure, meeting tight deadlines, working in fast paced environment with strong attention to details
• Exceptional conflict resolution skills in order to effectively deal with internal and external customers

If you are a dynamic leader with a passion for hospitality and possess the necessary qualifications, we invite you to apply for the Night Audit position with us.If you require an accommodation for the application process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, the alternate formats for contacting us are as follows:

• Email: hr@ramadaplazaniagarara.com
• Phone: 905-356-6116 Ext 0
• In-person: 7389 Lundy's Lane, Niagara Falls, ON L2H 2W9 - Human Resources Department

Job Type: Part-timePay: $16.55-$17.00 per hourFlexible Language Requirement:

• French not required

Schedule:

• Holidays
• Monday to Friday
• Night shift
• On call
• Weekends as needed

Experience:

• accounting/bookkeeping: 1 year (preferred)
• customer service: 2 years (required)
• hotel front desk: 2 years (required)

Work Location: In person