Job Description

Holiday Inn Express and Suites Moncton part of DP Murphy Inc is looking for a full time Night Audit / Guest Services Agent to join our award-winning team. If you would enjoy working in the best work environment in the city, have the ability to identify and resolve guest related concerns, and are adaptable to changing demands, this opportunity will allow you to grow and develop your skills!

BASIC RESPONSIBILITIES: - Perform night audit duties, including reviewing and processing guest transactions, reconciling front desk records, and ensuring accurate financial records.

- Provide exceptional guest services, including responding to guest inquiries, resolving issues promptly, and ensuring a high level of guest satisfaction.
- Manage the front desk, including checking in and out guests, handling room assignments, and maintaining a clean and organized lobby area.
- Conduct night audits, including reviewing and balancing financial records, and performing routine administrative tasks.
- Maintain a high level of knowledge about the hotel, including room assignments, guest preferences, and hotel services.
- Provide excellent phone etiquette, answering guest inquiries and resolving issues promptly.
- Collaborate with the hotel management team to ensure that all hotel operations run smoothly and efficiently.

SKILLS, ABILITIES AND QUALIFICATIONS:

• Able to work as a team player
• Highly organized and time efficient
• Related experience with Front Desk operations an asset
• High proficiency in operation of computers
• Able to handle difficult situations, accommodate special requests
• Professional in appearance and demeanor
• Excellent communication skills
• Able to maintain a flexible work schedule, including evenings and weekends & holidays
• Able to work effectively in a fast-paced environment with minimal supervision
• Criminal Background check Required

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Schedule:

• 8-hour shift

Ability to commute/relocate:

• Moncton, NB E1G 2K5: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Hotel & Accommodations Guest Services Staff: 1 year (preferred)
• Customer service: 1 year (preferred)

Job Types: Full-time, Permanent

Pay: $16.50 per hour

Additional pay:

• Overtime pay

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• On-site gym
• On-site parking
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Morning shift
• Night shift

Ability to commute/relocate:

• Moncton, NB: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 2025-02-09