Job Description

Hilton Toronto/Markham Suites Conference Centre & Spa is seeking an energetic, self-motivated individual to join our team. Are you passionate about providing an exceptional guest experience? If your answer is "Yes", we would like to meet you.

First impressions are everything! As a Night Auditor at Hilton Toronto/Markham Suites Conference Centre and Spa, your charisma and professionalism will create a sense of welcome, turning moments into memories for all our guests!

POSITION SUMMARY:

The Night Auditor will work on a rotating basis in some or all of the areas of the Front Office including Reception, Cashier, Telephone, and Accounting. All Night Auditors must aim to provide the ultimate in service and courtesy to guests of Hilton Toronto/Markham from the time of registration to the time of departure. This will be done through analyzing and interpreting the needs of guests and offering the appropriate options, solutions and resolutions as required.

DUTIES & RESPONSIBILITIES:

Registers guests into their guest bedrooms as per reservations

Checks out guests and settles accounts

Collects and verifies payments - cash, debit and credit and maintaining a float

Provides general information to guests (i.e., directions, restaurant hours etc)

Balances and audits all Front Office postings and settlements

Updates daily checklist and guest history

Balances all credit cards, direct bills, and miscellaneous charges from all shifts

Closes the food and beverage point of sale system and balance all room charges from outlets

Takes all reservations once reservation department is closed

Starts Close Out process, prints and distributes Night Audit Report Packets

Consistently provides exceptional customer service by exceeding guests expectations

Takes ownership of all guests complaints and rectify the complaint quickly and efficiently

Communicates information regarding Guests' needs to other Team Members and Departments

Other duties assigned by the Front Desk Manager or Supervisor

Job Requirements:

Previous front office or accounting experience required

Computer literate in Microsoft Window applications and relevant computer applications required

Excellent communication and interpersonal skills

Solid knowledge of Front Office, Night Audit and Accounting procedures

Possesses a passion for customer service and the ability to exceed customer expectations

A team player

Exceptional conflict resolution skills

Proven ability to be organized, multi-task and prioritize

Completion of High School, GED or equivalent

Good command of English

Strong financial and math skills

Fluent in Mandarin and/or Cantonese is an asset

Flexible shift availability

Benefits:

One Meal is included during the shift Parking is complimentary Team Member + Friends & Family rate at Family of Brands worldwide.
Hilton Toronto/Markham Suites is an Equal Opportunity Employer and values diversity in the workplace. As such, all applicants that qualify will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, or any other status or characteristics protected by the Human Rights Code.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, and the Human Rights Code, Hilton Toronto/Markham Suites will provide accommodations to applicants with disabilities through the recruitment, selection and/or assessment process. Accommodations are available on request for candidates taking part in all aspects of the selection process. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require.

This job posting is for an active existing vacancy in the Night Audit Department.

We would like to thank all applicants for their interest, however, only those who are legally eligible to work in Canada and those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

Discounted or free food On-site parking
Experience:

Hotel: 1 year (preferred)
Work Location: In person