Job Description

This position supports two brands located on the same property.( Super 8 Kelowna and La Quinta Inn & Suites Kelowna). The successful candidate must be able to work shifts for either hotel as scheduled. Both hotels share the same parking lot and operate under a single on-site management team.

Welcome guests in a friendly, prompt and professional manner Assist with daily accounting and documentation related front desk operations with focus on delivering an excellent guest experience Reconcile the days transactions Check guests in/out, issue room keys, and provide information on hotel services and room location Answer phones in a prompt and courteous manner Answer, record and process all guest calls, messages, requests, questions and concerns Support the guest services team and provide a high level of service Take action to solve guest problems/complaints using appropriate service recovery guidelines Routinely book guest reservations for individuals and/or groups Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service delivery Perform other duties as assigned including guest room tours, cleaning tasks, concierge services, special guest requests, some office duties etc. Must be able to work in an efficient and timely manner. This position requires the ability to perform light physical tasks as part of daily duties ( e.g. light cleaning of the lobby, restocking supplies, restarting another cycle of the laundry machine)

Qualifications and Requirements

High school diploma/Secondary qualification or equivalent One-year front desk/guest service experience strongly preferred Must speak fluent English Ability to work night shifts (11:00pm - 7:00am) Must be able to work in an efficient and timely manner, computer skill, great attitude, ability to learn and work without supervision.

Other:

Strong communication skills are essential when interacting with guests and employees Hotels are 7 days a week. The ability to work a flexible scheduling including nights, weekends, and/or holidays
Job Types: Full-time, Part-time

Pay: $18.10-$22.00 per hour

Work Location: In person