Job Description

Job Title: Night Auditor

Reports to: Operations Manager

Position Summary

The Night Auditor is a front-line representative of the company during over night shift, and as such must always be pleasant, friendly, polite and courteous to the guests. He/she acts in accordance with the philosophy, goals, and objectives of Executive Conventions Management. He/she should make every reasonable effort to meet the needs of the guests, within corporate guidelines. He/she balances and records the previous day's financial transactions.

Key Responsibilities

Balance and record the previous day's financial transactions in the corporate financial systems, in accordance with established procedures. Correct any errors discovered during the balancing process. Greet arriving guests quickly and courteously and complete documentation to register the guest, assign a room, provide ID and key, and give directions to the room. Answer queries from guests regarding the hotel facilities, training facilities, and community facilities. Ensure confidentiality of all personal guest information. Be receptive to complaints from guests, making every reasonable effort to resolve the complaint. Refer the guest to management if required. Answer incoming telephone calls, directing them to the appropriate department or person. Maintain the cash float while on duty. Charge incidentals to the guest account. Greet departing guests quickly and courteously and complete documentation to deregister the guest. Perform other related duties as assigned.

Education Qualifications and Experience

Certificate/Diploma from a recognized Hospitality Institution, or accounting training institution, or equivalent education and experience

Detailed oriented.

Ability to communicate well both verbally and in writing.

Ability to operate computer equipment and PMS software.

Ability to independently plan and organize own activities.

Minimum two years experience in the hotel industry as a Front Desk Agent and/or Night Auditor.

Pleasant and friendly.

Courteous and polite.

Understand and model team spirit.

RCMP clearance required.

Job Types: Full-time/Part-time

Job Type: Part-time

Pay: From $21.00 per hour

Benefits:

Dental care Discounted or free food Extended health care On-site gym On-site parking
Work Location: In person