Night Auditor
Hay River, NT, Canada
Job Description
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The Hotel Night Auditor will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, and preparation of various hotel operating reports.
Hotel Night Auditors are required to work a through the night shift on the front desk. They will make room reservations, provide information and services to guests and receive payment for services as well as specific night duties including the entering of accounting information and hotel security. The Night Auditor must provide consistently high levels of customer service, ensuring that all hotel patrons enjoy their stay, and act as a spokesperson for the hotel at all times. Core Competencies
Hotel Night Auditors are required to work a through the night shift on the front desk. They will make room reservations, provide information and services to guests and receive payment for services as well as specific night duties including the entering of accounting information and hotel security. The Night Auditor must provide consistently high levels of customer service, ensuring that all hotel patrons enjoy their stay, and act as a spokesperson for the hotel at all times. Core Competencies
- Customer Focus
- Communication
- Team Work
- Quality Orientation
- Problem Solving
- Accountability and Dependability
- Operating Equipment
- Ethics and Integrity
- Maintain an inventory of vacancies, reservations and room assignments
- Register arriving guests and assign rooms
- Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests\' complaints
- Compile and check daily record sheets, guest accounts, receipts and vouchers
- Present statements of charges to departing guests and receive payment.
- Hotel security
- Post all daily room and outstanding charges.
- Balance all revenue totals of cash and credits against revenue report.
- Accept revenue and floats from restaurant cashiers, ensuring that these are securely locked away.
- Accept and lock away keys from various departments.
- Prepare hotel operating reports and complete audit package to standards.
- Correct any errors or omissions made by cashiers.
- Prepare Credit Card/Charge Card summaries
- Maintain a high standard of personal hygiene and appearance.
- High School Diploma, G.E.D. or equivalent
- Experience as a Hotel Night Auditor
- Experience in all aspects of customer service and people management
- Strong working knowledge of hospitality industry principles, methods, practices, and techniques
- Exceptional conflict resolution, negotiation, and objection handling skills
- Able to respond quickly in a dynamic and changing environment
- Able to effectively communicate both verbally and in writing
- Manual dexterity required to use desktop computer and peripherals
- Overtime as required
- Dental care
- Extended health care
- RRSP match
- French not required
- Night shift
- Retention bonus
- Night Shift (required)
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Job Detail
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Job IdJD2138995
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHay River, NT, Canada
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EducationNot mentioned