Job Description

We're always looking for amazing people to join our team. Here at Bellstar, we "think like a guest, and act like an owner", and look for team members who try to make every stay an unforgettable experience for guests.

This job might be for you if:

You are a night owl who thrives working independently. You love taking on challenges and finding solutions. You know how to crunch the numbers and prepare reports. You communicate clearly, speak well, and can explain just about anything to everyone. If this sounds like you, we can't wait for you to apply!

Responsibilities for this role include:

Accurately completing end of day procedures according to Bellstar policies & procedures

Greeting all guests and owners in a friendly and professional manner

Preparing various reports for management & accounting department

Accurately run end of day closing operations for applicable business units

Balancing debit and credit transactions

Processing check in and check out according to Bellstar procedures

Preparing arrival documents

Creating reservations and processing special requests

Handling all guest complaints and concerns in a timely and professional manner, keeping the appropriate Manager informed or involving Manager as needed

Being knowledgeable of all hotel facilities and services and community events

Provide accurate and compelling tourist and destination information to guests and owners

Handling financial transactions including cash, debit, and credit tenders, with confidentiality in mind

Always maintaining a clean and organized workspace, ensuring front desk is always stocked with office supplies

Complying with all legislative requirements and internal standards, policies, and procedures while upholding the company's core values

Other relevant and related duties as assigned

The "must haves":

A passion for the tourism industry

1 year of front desk experience, preference given to those with overnight experience

Strong verbal and written English communication skills

Committed to delivering the highest level of guest service and satisfaction

Ability to productively work unsupervised, maintaining a constant sense of urgency

Great organizational, multi-tasking and problem-solving skills

Ability to work a variety of shifts including nights, weekdays, weekends, and holidays

Qualified applicants must be legally eligible to work in Canada and, where applicable, possess a valid work or study permit that allows the candidate to fulfill the requirements of the role

The "nice to haves":

Education in Hotel/Hospitality Management, or Accounting

Valid certification in First Aid

What you can expect from us:

A positive, open working environment with a stable, loyal team who love to promote inclusivity while having fun at work

A growing company with opportunities for advancement, relocation, and development

A robust benefits package, for qualifying employees, that includes dental and medical coverage

Annual, corporate wide, salary and wage reviews

Enrollment in the employee discounted rates program for use at any of the Bellstar Hotels & Resorts managed properties

#KHL

Job Types: Fixed term contract, Seasonal

Pay: From $20.00 per hour

Benefits:

Flexible schedule Store discount
Language:

English (required)
Work Location: In person