Job Description

Company Description

Your team and working environment:

Edmonton\'s "Chateau on the River" For more than 100 years, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of downtown Edmonton. Nestled upon the North Saskatchewan River Valley, the hotel\'s charm and ever-evolving elegance has earned it the spotlight as one of the City\'s most sought after locations. A storied past, an unparalleled present, and a future to be reckoned with, Fairmont Hotel Macdonald has set the stage for luxury in the heart of the city. Edmonton\'s only four-diamond "Chateau on the River" offers unparalleled views of North America\'s largest expanse of urban parkland. Boasting dignified style and timeless grace, each of our 198 classically designed guestrooms, including specialty suites, are tastefully adorned with the finest amenities. In 2016, we forever changed the game in luxury was we unveiled a completely re-designed Fairmont Gold and Lounge. Delivering personalized and discreet service, this hotel within a hotel offers an unrivalled experience unlike any other the city has seen, and likely ever will. From seasonally inspired menus to dining experiences that will satisfy any craving, see what our chefs are preparing in our confederation lounge and our award winning restaurant, The Harvest Room.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS



Guest Service Agent - Night Auditor (Full Time)

First impressions are everything! Your engaging smile and personality are the essence of a great Night Auditor with Fairmont Hotels & Resorts. As you personally greet our guests and assist them throughout the day, you will be empowered to deliver on our mission of turning moments into memories for our guests.

What is in it for you:

• Learning programs through our Academies designed to sharpen your skills.
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
• Career development opportunities with national and international promotion opportunities. The sky is your limit.

What you will be doing:

Reporting to the Front Office Manager, your essential job functions include, but are not limited to:

• Greet, check in, and settle guest accounts while ensuring all service standards are followed
• Be knowledgeable regarding all guestrooms, suites, and services at the hotel
• Maintain current and correct posting of all charges
• Resolve customer concerns and complaints ensuring guest satisfaction
• Assist in handling emergency situations
• Train, motivate and develop front desk agents
• Perform cashiering functions accurately
• Review routing, rates and all night auditing functions
• Cash handling, which includes currency exchange and balancing a float
• Serve as a sales agent promoting and up-selling hotel services
• Monitor rooms\' inventory to assist in maximizing rooms\' revenue
• Other duties as required or assigned

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift.
• Frequent lifting and carrying up to 30 lbs.
• Occasional kneeling, pushing, pulling, lifting.
• Occasional ascending or descending ladders, stairs, and ramps.
• Working night shift (11:00 pm \xe2\x80\x93 7:00 am)

Additional Information

What is in it for you:

• Full time employees will be eligible to join the benefit plan which includes extended medical through Canada Life (Health, Dental, Life Insurance, and Short Term Disability)
• Full time employees will also be eligible to participate in Fairmont Pension Plan, which includes matched employee contributions
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Heartists for Earth

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