Job Description

Goal:

Meet and exceed guest's expectations during the duration of the guest cycle with Holiday Inn policies & procedures through consistent delivery of product and services.

Responsibilities:

Having complete understanding of all policies and procedures relating to the Front Office including Front Desk, Switchboard, Reservations and Guest Services Effectively and efficiently dealing with any challenges that may arise throughout the night. Exceeding guest expectations while performing multiple functions including check-in/out, answering telephone and directing calls to the requested extension Responsible for data entry of our revenue management tools Balance all Revenue and settlements for the hotel Verify that all revenues have been posted Reconcile POS for each F&B outlet and where necessary make adjustments Reconcile all Misc Revenue Verify that room revenue and the applicable taxes are recorded Must be reliable and able to compete the audit in a timeframe that does not interfere with the next day's business Must be committed to follow the checklist and policy and procedures as they relate to Night Audit Report by email on a daily basis any problems or discrepancies to the Income Auditor To properly change the day and ensure that the rates for all of the guests are inputted correctly in the property management system Participate in departmental meetings, as well as, training programs Remain up to date on current rates and offerings that the hotel has offered in regards to advertisements Follow the Emergency Procedures as set out in the Emergency Binder Is an active Manager on Duty while on Shift Use telephone etiquette and interpersonal skills by following the key service standards as set out by Holiday Inn Be knowledgeable of Room Locations, Types of Rooms, and Room Rates IHG Reward Club standards are followed with Guest Check In and Out Other duties as assigned

Benefits:

Vacation Pay Policy Statutory Holidays Destinations Travel Program Medical Benefits - Blue Cross Maternity / Parental Leave Employee Assistance Program (EAP) Dry-cleaning of work attire Job Shadow Discounts in Food & Beverage Outlets

Qualifications

Bilingual an asset English/French Solid working knowledge of the Front Office Operating system, as well as Excel Strong Technical abilities and adaptability to many computer systems from Java to Microsoft Office. Working knowledge of accounting principles. Ability to work an overnight shift (11pm to 7am). Ability to stand for long periods of time Highly motivated and guest driven with the ability to make timely guest service decisions Problem solving abilities with attention to detail. Excellent interpersonal, communication and organization skills required, both written and oral Proven ability promote excellence by being strongly focused on guest needs and expectations Self starter, team player and highly motivated Professional in demeanour and presentation * Shift work required