Job Description

THE PROPERTY:

Built on the site of the historic Alberta Boot Company in the vibrant Beltline District, our downtown hotel pays homage to its cowboy roots through modern design and artwork. As one of the largest Residence Inn hotels in the world, we have 390 long-stay suites and cater to business and family leisure travellers looking for an extended-stay hotel as well as to groups and meeting attendees with a 10,000 sq. ft. Conference Centre. From our top-notch culinary team creating the most delicious dishes to our food and beverage team providing the best experiences in our comfortable and fun outlets, our hotel is not just the best place to stay, it is the best place to work! With close proximity to the CTrain, great benefits and amazing people, there are so many reasons to join our team!

THE ROLE:

Reporting to the Assistant Guest Services Manager and the Controller, the

Night Auditor

is responsible for the security of the hotel during their shift, assuming front desk duties, credit & debit card balancing, reconciliations, report generation and completing the end of day cycle according to hotel procedures and standards. Responsibilities will include:

Balance credit card and debit transactions for front desk and food & beverage outlets.

Complete rooms audit and verification of rate over-rides.

Balance the preliminary audit.

Re-set and back up the point-of-sale system.

Prepare front desk and server reconciliation report.

Generate nightly security report.

Reconcile audit of daily manual postings and adjustments.

Distribute billings accordingly.

Prepare Daily Statistics report and all other internal reports as required.

Complete the Night Audit Procedures as directed.

Know cash handling procedures and the posting of charges to guest folios (including corrections and adjustments). Understand that each shift is accountable for shortages and overages.

Responsible for checking in/out hotel guests and other front desk duties as required.

Stay up-to-date on room rates, packages, and discounts.

Develop a thorough knowledge of the rack, locations, types and features of rooms.

Develop a thorough understanding of reservations, including making, canceling and guaranteeing reservations.

Develop a solid understanding of the Hotel's property management system, electronic key system, the credit card/debit card terminals and the On-Command in-room movie computer system.

Notify Housekeeping of late departures, early arrivals, special requests and day rooms.

Answer all telephone calls in a friendly and courteous manner. Transfer calls internally and assist guests with the voice mail system.

Ensure all wake-up calls have been entered accurately from previous shifts. Set up remaining wake-up call requests and monitor.

Understand and use proper mail, package and message handling procedures.

Check in regularly with Security staff to ensure smooth operation of the hotel

Report any unusual occurrences or requests to Manager and/or Director of Operations.

Maintain the orderliness and cleanliness of the Front Desk and Back-office area.

Monitor the neatness of the lobby.

Comply at all times with company standards and regulations to encourage safe and efficient hotel operations.

Ensure adherence to the Hotel's policy regarding security of bedrooms and keys.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Provide support per the Emergency Response Plan as needed.

Develop and maintain positive working relationships with others.

Maintain a professional image at all times.

Project an enthusiastic, optimistic, helpful attitude.

Perform other reasonable job duties as requested by department heads/senior managers.

THE SKILLS AND EXPERIENCE YOU HAVE:

At minimum of 1 year of experience as a Night Auditor in a hotel or similar operation.

Post-secondary education in hospitality or a related field, a definite asset.

Proven track record of exceptional customer service preferred.

Must have cash handling experience.

Must be detail-oriented and able to handle several tasks simultaneously.

Must be computer literate in MS Windows and related hotel systems (Fosse Rooms Management experience an asset).

Must be able to work with and understand financial information and data, and basic arithmetic functions.

Ability to assimilate complex information and data.

Must have command of the English language, both written and verbal.

Must possess a high degree of professionalism.

Must be able to work overnight shifts including weekends and public holidays.

First Aid certification an asset.

Ability to stand, sit or walk for an extended period of time.

Ability to move, lift, carry, push, pull and place objects weighing less than or equal to 10-20 pounds without assistance.

Must be able to maintain confidentiality of proprietary information and protect company assets.

REASONS TO APPLY

An exceptional work environment

Competitive compensation

Accommodation discounts with Marriott's Explore & Bonvoy Programs

Medical, Dental and other health benefits for full-time positions

Uniforms provided

Recognition & Incentive Programs

Annual events

The opportunity to give back through Marriott's SERVE360 program

Thank you for your interest in the Residence Inn Calgary Downtown, however, only those considered for an interview will be contacted.

WE ARE SUPPORTIVE OF WORKFORCE DIVERSITY AND ENCOURAGE APPLICATIONS FROM ALL QUALIFIED INDIVIDUALS.

Job Type: Full-time

Benefits:

Company events Dental care Disability insurance Discounted or free food Extended health care Life insurance On-site gym Vision care
Work Location: In person