Job Description

POSITION SUMMARY:

The Front Desk Agent/Night Auditor will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports and taking over duties of the Guest Services Agent.

KEY DUTIES AND RESPONSIBILITIES:

Maintain an inventory of vacancies, reservations and room assignments Register arriving guests and assign rooms Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' concerns that may arise during the night shift. Follow up on all guest concerns to ensure appropriate action has been taken. Compile information pass-on data to relay important messages regarding guest, housekeeping or maintenance issues to various department managers. Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems. Present statements of charges to departing guests and receive payment. Daily accounting data entry and reconciliations Post all daily room and outstanding charges. Balance all revenue totals of cash and credits against revenue report. Take over from the evening GSA, checking and accepting float and takings. Accept revenue and floats from restaurant cashiers, ensuring that these are securely locked away. Accept and lock away keys from various departments. Prepare hotel operating reports and complete audit package to laid-down standards. Correct any errors or omissions made by GSAs Prepare Credit Card/Charge Card summaries and post to ledger account. Complete Night Audit Checklist and other various projects as assigned by the Guest Services Manager, Property Controller or Hotel Management Team. Maintain a high standard of personal hygiene and appearance. Provide exceptional customer service with a smile. Any other tasks assigned by supervisor

SKILL/EDUCATION REQUIREMENTS:

High School Diploma, G.E.D. or equivalent 2+ years of experience as a Hotel Front Desk / Night Auditor is considered an asset. Experience in all aspects of customer service and people management Strong working knowledge of hospitality industry principles, methods, practices, and techniques Strong working knowledge of hotel management/operating systems. Experience using Micros and Opera is an asset. A positive attitude and the ability to work unsupervised. Strong working knowledge of accounting practices and principles Exceptional conflict resolution, negotiation, and objection handling skills Able to respond quickly in a dynamic and changing environment Able to effectively communicate both verbally and in writing.
Job Type: Full-time

Pay: $18.00-$22.00 per hour

Benefits:

Dental care Extended health care Life insurance On-site parking Vision care
Ability to commute/relocate:

Calgary, AB: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have a reliable transportation to be able to show up daily on time at work?
Experience:

Customer service: 2 years (required)
Work Location: In person