Job Description

Be Part of the Story at The Arlington Hotel and River's Edge

At The Arlington Hotel, every team member plays a role in creating unforgettable guest experiences. Whether you're welcoming guests at the front desk, preparing cozy rooms, serving in our restaurant, or helping host memorable banquets at River's Edge--the elegant event space connected to the hotel--your work brings charm, warmth, and personality to one of Ontario's most unique boutique destinations.



Located in the heart of picturesque Paris, this is more than just a place to work--it's a place to contribute, grow, and take pride in the moments you help create. As part of Carmen's Group, you'll be joining a hospitality family with over 40 years of experience making people feel seen, celebrated, and at home.

Why Work for Carmens Group?

Flexible scheduling Career coaching & growth Great Place to Work Certified (2022-2024) Named Best Workplace in Canada & Hospitality/Retail Perks & Benefits + Pay on Demand - get paid when you need it
+ Global Hotel Discounts for your travels
+ Comprehensive Group RRSP & Health Benefits
+ Staff discounts at our restaurants
+ Wellness programs & staff events
+ Clear opportunities to grow into leadership roles
+ Employee recognition programs celebrating your achievements and milestones
+ Referral bonuses when you bring great talent to the team
+ Safe, inclusive and supportive workplace culture


Join a company that values your growth, wellbeing and passion - where your career is supported every step of the way.

What you will be doing:

As a Night Auditor, you'll bring professionalism, precision, and a warm sense of hospitality to every shift - ensuring our guests experience a seamless stay from evening to morning. Balancing guest service with administrative excellence, you'll oversee nightly operations, reconcile accounts, and serve as the key point of contact for guests and staff after hours.


Your responsibilities will include:Provide a warm, engaging and personalized experience for our guests Respond to guest requests and inquiries in a timely manner Compile and check daily record sheets, guest accounts, receipts and vouchers Audit all in house guests' portfolios for completeness and accuracy Report hotel financial records and create reports in accordance with the Carmens Group accounting team Roll front desk computers to next business day Manage and resolve all guest complaints in a professional and courteous manner Use persuasive selling techniques to sell rooms and to promote other services available at the Hotel Exercise good judgment and demonstrate leadership abilities

The Hospitality You Bring to Every Stay

1-2 years' experience in a hotel environment, preferably as a Guest Services Agent or Night Auditor Friendly, professional, and customer service focused Strong problem-solving abilities Excellent verbal and written communication skills Smart Serve certification required Availability to work 11:00pm until 7:00am both mid-week and on weekends Completion of college or university program in hospitality management is considered an asset Experience using Hotel PMS software Opera Cloud considered an asset
We are Carmens Group - a proud hospitality born company with a mission to create extraordinary memories. Our venues include Carmens Event Centre, the C Hotel, the Lakeview, the Hamilton Convention Centre, Fig&lemon Catering, the Arlington Hotel, and the Good Earth Food and Wine. Together, we're shaping the future of Southern Ontario's event and culinary scene - one unforgettable experience at a time.



Are You Ready to Take the Lead?



If you're a passionate service professional who thrives in fast-paced event environments and takes pride in creating unforgettable guest experiences, this is your moment. Apply today and let's deliver something extraordinary--together.



Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview.




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