Job Description

NIGHT AUDITOR

JOB SUMMARY:

We are looking for a reliable and friendly Part-Time Night Auditor to join our team. If you enjoy working independently, have great attention to detail, and like helping guests feel welcome, we'd love to hear from you! Must be available 2 consecutive nights per week, and possible a third night from time to time. Sunday night and Monday night are preferred, but can adjust the schedule if required.

RESPONSIBILITIES:

Accurately registers all guests arriving at the hotel in compliance with hotel credit and identification policy. Performs credit card verifications; when declined contacts guest for alternative payment arrangements. Room block all VIP's, group and special requests. Ensures that the VIP list and room service requisitions are accurate and complete, then distributes. Operates the front office computer system, posts all guests charges and payments, incurred during the shift and balance shift totals by department to backup documents. Prepares guest keys using key envelopes and/or room slips. Ensures all guest registration cards and credit cards are correctly completed and filed by room number. Checks all credit cards using point-of-sale authorization terminals and cancellation bulletins and obtains authorization for those accounts which have exceeded house floor limits. Maintains cashier float as supplied, provides currency exchange for guests and efficiently prepares cash deposit. Reports overages and shortages on a daily basis. Responsible to present and/or return float intact upon request. Communicates with housekeeping in order to deal with early check-ins, late check-outs, day rooms, unexpected departures, stayovers and room changes. Issues and controls safety deposit boxes to guests in accordance with hotel procedures. Mails any delayed guest charge receipts. Assists with room reservations and switchboard operation when necessary. Works to attain the best occupancy and average daily rate possible, assessing the guests and attempting to upsell. Negotiates rates within parameters set by the FOM. Reports to supervisors any guest complaints or security issues. Records and enters all wake-up calls and ensures they are given at the correct time to the correct room. Reports any equipment malfunction, emergency situations or suspicious persons to the supervisor. Handle all guest inquiry or complaints in an efficiently and reports any guest complaints to supervisor immediately if he/she cannot handle it personally. Ensures guest satisfaction. Other Tasks may be assigned as per Night Audit guidelines as needed

REQUIRMENTS:

Minimum of 2 years' experience in Hotel Front Desk role preferred Day, evening and night availability and flexible working hours for a 24-hour establishment Strong analytical abilities, detail oriented and able to multitask High school or college diploma in Hospitality or Tourism an asset Advanced knowledge of Excel & Microsoft Office Bilingual a plus Must be able to work weekends and holidays. Previous experience with Opera (preferred).

Apply...

To apply for this posting please submit a copy of your resume and cover letter.

Vrancor Hospitality is an equal opportunity employer and we would like to thank all applicants for their interest. Only those applicants under consideration will be contacted. For additional information on our organization, please visit us at www.vrancor.com. Vrancor Hospitality would like to hear from all interested candidates; accommodations are available throughout the recruitment process and the duration of employment.

Vrancor Hospitality is committed to accommodating applicants' needs in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and under the Ontario Human Rights Code throughout the selection process. If you require a disability-related accommodation to participate in the recruitment process.

Job Type: Part-time

Pay: From $18.00 per hour

Experience:

Opera: 1 year (preferred)
Work Location: In person