Job Description

Onsite IT Contractor - Brockville, Ontario

Employer: Field Tech Solutions

Reporting To: TA Networks / onsite supervisor

Collaboration: Close coordination with the London-based IT team

Overview

Field Tech Solutions is seeking a dedicated Onsite IT Contractor to support the 3M Brockville manufacturing facility. This role will focus on managing the Dell PC lease program, coordinating PC refresh activities, handling equipment logistics, and providing hands-on IT support at the site.

While much of the preparation work (imaging, user interviews, coordination) is led by the IT team in London, Ontario, the onsite resource in Brockville will take ownership of day-to-day support and onsite activities, serving as the local IT presence for the facility.

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Key Responsibilities

1. PC Inventory & Lease Management

Maintain accurate inventory of all Dell leased PCs at the Brockville site.

Track deployments, returns, and refresh activities to ensure compliance.

Coordinate with Dell leasing to manage timelines and lease requirements.

2. PC Refresh Coordination

Work closely with the London IT team on imaging and user readiness.

Schedule refresh appointments with Brockville employees.

Assist with user data migration to ensure seamless transitions.

Verify refreshed PCs are fully functional and meet user needs.

3. Equipment Logistics

Receive and stage new PCs delivered onsite.

Coordinate the return of old equipment in compliance with lease policies.

Tag, log, and track all devices during intake and return processes.

4. Imaging Support

Support the London IT team with imaging tasks as needed.

Validate that imaged PCs comply with 3M and corporate IT standards.

Report and resolve imaging issues or site-specific requirements.

5. Local IT Support

Serve as the primary onsite IT contact at the Brockville facility.

Troubleshoot hardware, software, printer, and connectivity issues.

Escalate complex issues to the corporate IT team when necessary.

Provide hands-on assistance for issues not easily handled remotely.

6. Networking Support

Provide onsite troubleshooting for switches, routers, and firewalls.

Assist with local connectivity issues for PCs, printers, and users.

Collaborate with the broader IT team on escalated network incidents.

Ensure proper patching, cabling, and device connectivity within the facility.

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Candidate Expectations

Strong proficiency in Windows environments, PC imaging, and data migration.

Solid understanding of networking fundamentals (VLANs, subnets, switch ports, wireless).

Excellent customer service and communication skills across all departments.

Ability to manage both technical tasks and user-facing responsibilities.

Strong organizational skills for handling inventory, scheduling, and logistics.

Team-oriented mindset, with proven collaboration skills.

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PPE Requirements

As this role is based within a manufacturing facility, the following PPE is required at all times while on the production floor or in designated safety zones:

High-visibility safety vest

CSA-approved safety shoes/boots

Hard hat (when required by site safety rules or specific activities)

All PPE must comply with 3M site safety standards.

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Schedule & Contract Details

Location: 3M Manufacturing Facility, Brockville, Ontario

Hours: Standard site hours, Monday-Friday, 8:30 AM - 5:00 PM

Contract Type: Full-time Contractor (through Field Tech Solutions)

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What You'll Be Walking Into

A supportive, collaborative team environment working closely with an established IT team in London, Ontario.

A balance of structured responsibilities (PC refresh, inventory management, logistics) and dynamic day-to-day troubleshooting.

The opportunity to serve as the go-to onsite IT and networking resource at a major manufacturing facility.

Job Types: Full-time, Part-time, Seasonal

Pay: $30.00-$36.00 per hour

Work Location: In person