Job Description

Posting Closes On: April 6, 2023

Successful candidate must reside within the greater Edmonton area.

Salary/Wage Range: 93,491 \xe2\x80\x93 116,864

Did you know that Servus Credit Union is Alberta\'s largest credit union and is ranked #1 in Canada on Forbes\xe2\x80\x99 World\xe2\x80\x99s Best Banks list for 2022? We\'re excited to be growing and moving with the times to keep up with the fast-paced, ever-changing financial industry!

Join Our Team!

Can you provide leadership and senior-level expertise in the research, analysis, planning, design, installation, development, implementation, maintenance, support and overall utilization of the network and telecommunications infrastructure. Work with users and management to define system requirements and resolve problems. Provide direction and leadership to Network Analyst I\xe2\x80\x99s. Lead projects through inception, design and implementation while ensuring documentation is appropriate and complete? Keep reading to see why we think this is the job for you!

We\'re looking for a Network Technical Lead to support our Infrastructure Services team in our Information Services department at our Servus Corporate Centre in Edmonton, AB.

The Network Technical Leads work involves unique multi-functional and highly technical problems and issues related to supporting voice and data communications, networking, systems operation and systems access and security. Projects regularly have enterprise-wide impact and abstract reasoning, an organized approach to execution is essential to ensure that technology meets the credit union\xe2\x80\x99s on-going business needs. Network members are required to participate in an on-call rotation and provide after-hours support when necessary.

More specifically, the scope of your responsibilities will include but are not limited to:

• Assessing business and applications requirements arising from projects and initiatives and providing end-to-end design for the implementation of Network changes
• Planning, designing, and upgrading network installation projects
• Troubleshooting network architecture and making recommendations for system findings and enhancements
• Making recommendations for leveraging network installations and reducing operational costs
• Monitor and review the performance of the network and identify areas for improvement
• Determining bandwidth requirements, selecting appropriate networking technologies, and optimizing network performance.
• Responsible for designing and implementing network security measures and protocols to protect the network against cyber-attacks and data breaches
• Identifying and resolving network issues, optimizing network traffic flow
• Implementing network performance enhancements.
• Responsible for documenting the network architecture, including network topology, hardware and software components, and network protocols.
• Setting technical standards, providing training and support, and helping team members troubleshoot network issues.
• The Network Technical Lead will report to Manager of Infrastructure Services and work closely to establish standards and governance for Network Services.
• The incumbent will work independently to determine detailed phases for the progression of work, review and revise standards and practices as applicable.
• They will establish good relations with key stakeholder and executives to help deliver business needs and outcomes.
• The incumbent must build and foster strong working relationships with other IS teams and Leaders
• The role will also be required to build and manage strong relationships with third-party vendors who provide technology products, services and support.

Requirements

To qualify, you\'ll need at least the following:

• At least 10 years of proven experience working with Information Technology in a corporate multi-platform, multi-vendor environment.
• Must have experience in F5 Big-IP design and implementation (LTM & ASM).
• Must have experience in inter-VRF routing and troubleshooting.
• Must have experience with legacy firewalls, application firewalls, IDS and IPS.
• Must have experience with VPN to secure WAN traffic and remote workers.
• Must demonstrate knowledge of packet-level troubleshooting techniques (Wireshark, IOS debug, etc.).
• Must demonstrate experience troubleshooting WAN and LAN topologies.
• Must demonstrate knowledge of network security infrastructure and operations.
• Must have experience designing, implementing and operating datacenter networks and virtual computing systems.
• Post- secondary education in computer technology or IT related discipline from an accredited institution
• Must have a minimum of one (1) recent network or telecom technical certification [Cisco preferred], with two (2) recent technical certifications highly desirable, certification and a strong background working with hardware and network components.

Although not required, the following experience and education/certifications are valuable assets:

• Previous experience with financial industry IT systems is an asset.

Most importantly, we\'re looking for candidates who align with our values. We live our values in how we do business. We\'re not afraid to be different \xe2\x80\x93 in fact, we embrace our differences. We have a spirit that motivates us to give our best service to members every day. It\'s our values that attract many people to Servus \xe2\x80\x93 and keep them with us. We embrace our culture and heritage, and we pride ourselves on our strong commitment to the communities we serve and our efforts to build and maintain member loyalty. If this sounds like you, then we encourage you to apply!

Benefits

By creating a healthy and inclusive work environment and providing employees with the tools and supports they need, we help our employees achieve their potential. Servus is committed to providing a great place to work, and we invest in our employees by ensuring they have:

• A supportive and engaging working environment
• Benefits that lead the field
• A total rewards strategy that includes recognition for a job well done
• Learning options that support lifelong learning and career-building opportunities
• Opportunities and support for volunteering in local communities and abroad
• Support for employee fundraising through our annual corporate fundraising events and through several less formal initiatives led by our employees

Here are some of the benefits that our employees love:

• Financial product benefits available immediately
• Group retirement program available after only 3 months
• Employee financial services team available to help you reach your financial goals
• Disability programs
• Group benefit coverage including extended health care coverage, travel insurance, dental plans, and specialized medical coverage
• Flexible spending account to purchase additional health or personal wellness items
• Wellness initiatives
• Employee and family assistance plan
• Minimum 3 weeks\' vacation and vacation purchase program
• Other leaves including parental, and personal care days
• Reward programs
• Incentive pay program
• Recognition for years of service

At Servus, our employees are also members. This means you\'ll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the services we provide \xe2\x80\xa6 with a few additional perks!

Additionally, Servus has introduced a new flexible hybrid work model which consists of a combination of working in the office and working remotely. The hybrid approach provides employees with more flexibility, while still allowing employees to connect in person and remotely and building upon the culture that makes Servus such a great place to work.

Imagine working for an organization that values diversity and inclusivity, and where everyone collaborates for your success. If you want to join a team of community leaders passionate about making an impact, apply now!

Next Steps

Click on the link below to apply for this amazing opportunity. If you\'re shortlisted, you\'ll hear from us after the posting closes. Should you require an accommodation during the application and selection process, send us a quick email at with the position and location you\'re interested in. Thanks for applying with Servus Credit Union; we look forward to learning about you and your experience!

Servus Credit Union is an equal opportunity employer and employs personnel without regard to race, colour, ancestry, place of origin, religious beliefs, gender, gender identity, gender expression, age, physical disability, mental disability, marital status, family status, source of income, and sexual orientation.

Servus Credit Union