Job Description

The Role

We're seeking a motivated Network Support Specialist to join our team. This role is primarily remote (work from home) with travel to client sites for installations and support. You'll focus on client-site installations, day-of deployment coordination, and managing our support ticket queue. You'll work with VoIP systems, network equipment, and client-facing hardware while developing your technical skills in a growing telecommunications company.

Key Responsibilities

Install, configure, and maintain client-site equipment including routers, switches, WAPs, and VoIP phones Coordinate and lead day-of-installation activities at client locations Manage the support ticket queue and prioritize technical issues Document hardware configurations and network topology Work with senior team members on basic server and network infrastructure tasks Perform basic preventative maintenance and hardware updates Respond to client support requests in a timely manner Responsibility for weekend/holiday emergency support coverage occasionally required

Required Qualifications

Diploma in Computer Systems and Networking, Information Technology, or equivalent Knowledge of networking fundamentals, TCP/IP, and basic server concepts Familiarity with network equipment including switches, routers, and wireless access points Strong troubleshooting and problem-solving skills Valid driver's license and ability to travel to client sites throughout Atlantic Canada Excellent customer service and communication skills Ability to work both independently and as part of a team Suitable home office setup with dedicated workspace, reliable internet connection, and room for VoIP equipment and networking gear

Desired Skills and Attributes

Experience or coursework related to VoIP systems and telecommunications Knowledge of Linux server environments CompTIA Network+ or similar certifications Experience with ticketing systems Organized and detail-oriented approach to work Eagerness to learn and grow professionally

What We Offer

Salary of $45,000-$50,000 per year, with potential for rapid growth based on performance Health and dental benefits with company matching Mentorship from experienced technical professionals Professional development opportunities Remote work arrangement (work from home) Flexible schedule The opportunity to build your career at a growing company

Location

This position is based in St. John's, Newfoundland and Labrador, and is primarily remote (work from home) with travel to client sites throughout Atlantic Canada required. Candidates must have a suitable home office environment for remote work.

How to Apply

Please submit your resume and a cover letter explaining your interest in telecommunications to hiring@altinc.ca.

Job Types: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

Benefits:

Dental care Disability insurance Extended health care Life insurance Paid time off Vision care Work from home
Schedule:

Monday to Friday Weekends as needed
Work Location: Hybrid remote in St. John's, NL A1B 3T3

Application deadline: 2025-07-30