Job Description

Description
Create awesome experiences for our customers
Join our team and what we'll accomplish together
At TELUS, we're dedicated to delivering reliable, high-quality network and communication solutions to our clients. The Porting Team plays a vital role in ensuring a seamless customer experience by managing the transfer and activation of phone numbers, toll-free lines, and analog services with precision and care. As a Network Specialist, you will be responsible for coordinating and executing number porting activities, ensuring accuracy and compliance with industry standards and customer requirements. You will manage both Port-In and Port-Out requests, collaborate with internal and external teams, and provide exceptional attention to detail in all aspects of your work.
What you'll do

• Receive, review, and process Port-In and Port-Out orders
• Handle requests for new DIDs, toll-free numbers, and analog lines
• Submit porting requests and manage activation based on scheduled date/time
• Execute after-hours ports when required (scheduled at least two weeks in advance)
• Work within key portals such as OneVoice+, i800, NPAC, SOA, and other TELUS systems
• Coordinate and communicate effectively with: Implementation Managers, Provisioning and Support Teams, Customer Service and Account Managers
• TELUS Partner Solutions and other internal departments
• Maintain accurate and organized documentation and logs for all porting activities
• Ensure all requests meet required service level agreements (SLAs)

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.
Qualifications
What you bring

• Strong attention to detail and commitment to accuracy
• Excellent organizational and time management skills, with the ability to manage multiple ports on varying schedules
• Proficient in Microsoft Office tools (Excel, Word, Outlook)
• Strong written and verbal communication skills
• Ability to work independently and collaboratively in a fast-paced environment

Great-to-haves

• Previous experience with number porting, telecommunications, or provisioning is an asset

Salary Range: $53,000-$79,000
Performance Bonus or Sales Incentive Plan: 10%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more ...

A bit about us
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
Technology Solutions
We're into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.
We are honoured to be recognized
5G
TELUS's fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications
6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.
1
Million active users logging into My TELUS per month (consumer mobility).
Accessibility
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Skills Required