Job Description

Seeing beyond numbers(TM)

At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.


This role sits within Laurentian Bank.

We are seeking a highly experienced and proactive Network Operations Lead to oversee the performance, security, and reliability of our enterprise network infrastructure. This role is responsible for managing internal network operations team members, coordinating with third-party service providers, and maintaining strong relationships with key vendors such as Cisco, Beanfield, and Softchoice. The ideal candidate will bring deep technical expertise, strong leadership capabilities, and a commitment to operational excellence in a 24x7 mission-critical environment.

Responsibilities

Lead and manage the network operations team, including coaching, mentoring, and performance management. Oversee third-party providers responsible for managing network devices. Participate in audits Engage with network service vendors (e.g., Cisco, Beanfield, Softchoice) to ensure service quality and timely support. Ensure all network devices are running the latest OS versions to maintain security and compliance. Perform capacity management to prevent network bottlenecks and ensure optimal performance. Participate in disaster recovery planning and testing. Maintain an accurate inventory of all network elements including:
o WAN Circuits (L2/L3)

o Internet Circuits

o Routers

o Switches

o Firewalls

o Access Points

o Other network devices
Ensure the team adheres to strict Change Management practices and ensure there are no outages as a result of the change. Be available for after-hours on-call support and participate in incident response; issue incident reports as required. Manage business-as-usual (BAU) activities and ensure timely execution. Ensure contracts with third-party vendors are renewed on time. Maintain and track the network operations budget. Design and manage firewall rules and policies. Track and report on performance metrics for BAU activities, including:
o Uptime SLA's

o Total incidents vs. incidents closed within SLA

o Number of successful vs. failed changes

o Number of patched vs. unpatched devices

o Number of devices that are End of Support vs. Supported

o Status of vulnerability management

Qualifications

Education & Experience
o University degree in Computer Science or a related field.

o 9+ years of relevant work experience, including 5+ years in a 24x7 mission-critical enterprise environment.
Certifications
o Cisco certifications
Technical Expertise
o Hands-on experience with SPLUNK, Palo Alto Firewalls, Prisma SASE, and Cisco/Meraki switches and routers.

o Strong knowledge of network layers, routing, switching, and protocols (TCP/IP, SMTP, HTTP, SFTP, FTP, SSH, TELNET, DNS, DHCP, RIP, EIGRP, BGP, OSPF, SNMP, 802.1X, RMON).

o Experience with complex TCP/IP networks and technologies such as BGP, OSPF, CWDM/DWDM.

o Proficiency in network fault isolation tools (e.g., SNMP, packet sniffers).

o Familiarity with networking hardware, cabling technologies, and multiplatform environments.

o Experience with Incident, Change, and Problem Management processes.

o Advanced knowledge of network monitoring, performance, and security tools.

o Understanding of network provider/carrier services and network design principles.

o Experience applying ITIL best practices is an asset.
Soft Skills
o Strong problem-solving and analytical skills.

o Excellent verbal and written communication and documentation abilities.

o Ability to manage multiple priorities in a fast-paced, high-pressure environment.

o Proactive, results-oriented, and a strong team player.

What Laurentian Bank has to offer you

The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees.
Here are some of the key points of our offering:
The actual annual base salary offered will take into account internal equity, skills, and experience among other factors.

Total compensation:

Earn a comprehensive compensation package that includes annual reviews and performance-based bonuses.

Work model:

We prioritize a hybrid work model based on business needs.

Stock purchase plan:

Become not just an employee, but a Laurentian Bank shareholder. Employer matching takes your investment even further.

Time off:

In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees. Plus, as an extra perk, you also get a paid day off to celebrate your birthday.

Health and wellness:

Take care of your health and well-being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-Being Program.

Group insurance and pension:

We offer a competitive insurance program based on your family's needs and a defined contribution pension plan to help prepare for your future.

Financial benefits:

As a Laurentian Bank employee, you're also the best ambassador for our products and services. Take advantage of employee-only offers on a wide range of products. Enjoy exclusive deals and preferred rates on products and services including insurance, hotels, train tickets, spas and many more.
We are committed to creating a fulfilling professional environment where your skills are valued, and your well-being is a priority. Join us for a rewarding career at Laurentian Bank.

Inclusion and Accessibility

At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.



We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.

PIPEDA

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