Job Description

Job Summary

The

NOC L2 Engineer

provides

advanced technical support and escalation handling

for network operations. They analyze and resolve complex network issues escalated from L1, ensure network stability, and perform proactive maintenance, configuration, and performance optimization of critical systems.

Key Responsibilities

Handle escalated incidents

from NOC L1 -- perform deep troubleshooting of routers, switches, firewalls, and transmission equipment.

Diagnose and resolve network outages, latency issues, and routing problems

using tools such as Wireshark, SNMP, SolarWinds, PRTG, HP NNMi, or NetFlow analyzers.

Configure and maintain network devices

(Cisco, Juniper, Huawei, Nokia, etc.) -- including routing (BGP, OSPF, EIGRP), switching (VLANs, STP, trunking), and firewall rules.

Analyze network performance trends

, generate reports, and recommend optimization or capacity upgrades. Work with

service providers, vendors, and internal teams

for root cause analysis (RCA) and long-term fixes.

Perform change management activities

-- implementing configuration changes, firmware upgrades, or patching under supervision or during maintenance windows.

Mentor and support L1 engineers

, providing guidance and technical knowledge transfer.

Document incidents, RCA findings, and configuration updates

in ticketing and documentation systems (e.g., ServiceNow, Remedy, Confluence). Participate in

network rollout projects

, migrations, and testing new network solutions. Ensure all activities adhere to

SLAs, SOPs, and ITIL best practices

. Conduct

periodic network audits

to identify vulnerabilities and ensure compliance with company policies.

Required Skills

Strong understanding of

network protocols

(TCP/IP, MPLS, BGP, OSPF, STP, VLAN, VPN, NAT, QoS). Hands-on experience with

network monitoring and configuration tools

(Cisco IOS, JunOS, FortiGate, SolarWinds, Nagios, etc.). Knowledge of

network security and firewall administration

. Good analytical, troubleshooting, and incident management skills. Excellent communication and coordination abilities for cross-team collaboration. Ability to work under pressure and during critical maintenance windows (nights/weekends if needed).

Qualifications

Bachelor's degree in

Telecommunications, Computer Science, Information Technology, or related field

.

Certifications (Preferred):

CCNP / JNCIS / CompTIA Security+ / ITIL Foundation.

Experience

6-7 years of hands-on experience in

Network Operations, NOC, or Infrastructure Support

. Experience managing

large-scale enterprise or telecom networks

is preferred. Familiarity with

incident and change management processes

(ITIL framework). Familiarity with operating systems including Linux distributions (CentOS/Ubuntu/Debian), Windows Server environments; system administration skills are essential. Excellent problem-solving skills with the ability to analyze complex network issues quickly and effectively. Strong communication skills to collaborate across technical teams and document procedures clearly. This position offers an opportunity to work at the forefront of network technology within a fast-paced environment dedicated to innovation and excellence in IT infrastructure management.
Job Type: Full-time

Pay: $45,627.08-$88,647.17 per year

Ability to commute/relocate:

Toronto, ON (Toronto District): reliably commute or plan to relocate before starting work (required)
Application question(s):

What is your monthly current salary? What is your monthly expected salary? What is your notice period?
Education:

Bachelor's Degree (preferred)
Experience:

NOC L2: 5 years (required)
Work Location: In person